Customer Service Sales
Resume:
[pic]
Cynthia E. Govan
Brooklyn Center, MN 55429
Home: 763-***-****
Cellular: 612-***-****
abgyip@r.postjobfree.com
abgyip@r.postjobfree.com
Dear Sir or Madam:
Please accept this letter of introduction for the Worker's Compensation
Administrative Assistant position currently available within your
organization. My resume is enclosed for review and consideration.
My experience as an Executive Assistant, Credit / Collection
Representative, Receptionist, Supervisor, Cleaner and Customer Service
professional, includes a variety of experience assisting Sales Executives,
Senior Vice President of Sales & Marketing, Vice President of Public
Relations, Executive Assistant to CFO, HR Receptionist, Call Center
positions and Executive Assistant to the City Coordinator, is, I believe
readily adaptable to your needs.
I have capitalized on my ability to undertake a large and widely varied
array of projects, learn quickly, find effective solutions to problems, and
maintain a sense of humor throughout.
My years as an administrative assistant and customer service rep have also
provided me with an unusual sensitivity to the needs of our customers,
internally and externally. I have substantial computer experience and am
fully computer literate and excellent written and verbal skills.
I believe your open position would provide a working atmosphere to which I
would be well suited, as well as one where my diverse experience would be
valuable.
Sincerely,
Cynthia E. Govan
Cynthia E. Govan
7243 France Avenue North
Brooklyn Center, MN 55429
Home - 763-***-****
Cellular: 612-***-****
abgyip@r.postjobfree.com
abgyip@r.postjobfree.com
SUMMARY:
Highly motivated professional with progressive long-term experience.
Broad base of experience includes executive level support, receptionist,
community affairs support, sales and marketing support, public relations,
administration, event coordination, exceptional communication and
organizational skills.
Effective planner with positive energy; passion for excellence and
contagious enthusiasm.
Skilled in a variety of software tools.
PROFESSIONAL EXPERIENCE:
City of Minneapolis - Minneapolis Civil Rights
350 South 5th, Room 239
Minneapolis, MN 55415
Velma Korbel, Director, 612- 673-3027
Administrative Assistant (August 2010 - Present)
Respond to and resolve administrative problems and issues for the Civil
Rights Director
Assist in responding to emails, phone calls and other correspondence,
including drafting responses.
Manage the Directors schedule; including arranging meetings, assisting in
prioritizing demands on her time and responding to requests for meetings.
Department liaison to City departments; lead monthly meeting with Senior
Assistants and supervise Step-Up Interns. Meet regularly with
Administrative Support team to address workload and concerns and discuss
with Director.
Assist with the preparation of speeches and presentations.
Edit all written communications sent from the Directors office. Make
recommendations on content as needed.
Perform research projects as assigned.
Function as a liaison between the Directors office, the Mayors office, City
Council, City departments, stakeholders and the public. Attend budget and
Business plan meetings and update material using Excel, Word and Powerpoint
programs.
Attend meetings and draft minutes for sensitive/complex issues as
requested.
City of Minneapolis - Housing Inspections
250 South 4th, Room 401
Minneapolis, MN 55415
Kathy Zierke, Supervisor, 612- 685-5846
Customer Service Rep I (June 2010 - August 2010)
Assist the District manager in holding quarterly meetings with contractors
to review compliance with contract specifications. Respond to contractor
and inspector concerns regarding contractor performance.
Generate, monitor and distribute to appropriate City Staff, Contractor
Abatement lists; identify problems, review information and develop and
apply solutions.
Review Authorizations including: Grass, Rubbish and Trees. Research
problem Authorizations and address discrepancies. Assist Supervisor and
District Manager in creating the License revocation file.
Route appeals packets to District Manager and Attorney for approval.
Correlate revocation packet for REE Committee and notify appellant/ send
appeals paperwork.
Perform research projects as assigned, using considerable knowledge of
office practices, administrative procedures, equipment and resources and
Internet. Resolve administrative, revocation problems and issues for the
Supervisor and District Manager and assist in responding to emails, phone
calls and other correspondence, including drafting responses.
Prepare for court hearings; attend court hearings, meetings with
inspectors, managers and a variety of customers. Use Access and Excel to
maintain lists.
City of Minneapolis - Housing Inspections
3209 E. 38th Street
Minneapolis, MN
Paul Meyer, Supervisor, 612- 685-8482
Customer Service Rep/Inspection Assistant I (Sept. 2009 - June 2010)
Support Team 4 inspectors with all written orders by data entry or research
of photographs, written statements, licensing documents and CNAP to review
property ownership records.
Respond by phone to a large volume of calls on a daily basis from external
customers; Hennepin County, Realtors, City of Mpls 311, and Homeowners
regarding property information, i.e. citations, assessments, violations and
rental license information.
Check letters and documents for accuracy and make necessary corrections
prior to mailing in behalf of Housing Inspectors and Supervisors. Print and
mail approved rental license to assigned person and additional duties as
assigned.
Communicates directly with participants, property owners, landlords or
managers including those of special populations and diverse cultural
backgrounds.
City of Minneapolis - City Coordinator's Office
350 South 5th Street
Minneapolis, MN
Steven Bosacker, City Coordinator, 612-***-****
Executive Assistant (Feb. 2008 - Sept. 2009) Detail Position
. Answer phones and serve as first point of contact for City Coordinator
. Respond to and resolve administrative problems and issues for the City
Coordinator
. Assist in responding to emails, phone calls and other
correspondence, including drafting responses
. Manage the City Coordinator's schedule; arrange meetings, assist
in prioritizing demands on the City Coordinator's time and
respond to requests for meetings
. Assist with the preparation of presentations
. Create Agenda
. Type letters and memos and assist with budget projects
. Ability to prioritize and handle concurrent assignments with frequent
interruptions
. Interact with a diverse clientele on a daily basis
. Schedule and coordinate travel arrangements
. Schedule internal and external meetings for the City Coordinator and
Deputy Director using Outlook
. Take notes, transcribe and type letters, memos, reports, minutes,
schedules, policy statements, contracts and requisitions
. Assist Office Manager with evaluate and monitor the operational
activities of an assigned program including interpretation and
application of policies and procedures
. Give work direction to the department intern
. Perform detailed research, collect and compile data for agreements,
contracts, other documents and a variety of informational materials
City of Minneapolis - Finance Utility Billing
Public Service Center
250 South 4th Street, Room 230
Minneapolis, MN 55415
Linda Dewey, Supervisor, 612-***-****
Customer Service Agent I (Feb. 15, 2008 - Apr. 16 2008)
. Respond to customers regarding their utility bills by telephone and in
person
. Set up new service for renters and property owners
. Assist Realtors with pertinent information regarding water bill at
prior to purchase/closing of property
. Accept payment on utility account
. Financial/payment arrangements on delinquent account
. Submit request for reconnection /turn on of water
. Update customer's information in computer
. Request original documents to copy prior to creating a new account for
an address with a delinquent account or shut-off notice
City of Minneapolis - 9.1.1 - 3.1.1
3000 Minnehaha
Minneapolis, MN
Lynn Nelvik, Supervisor, 612-***-****
Customer Service Agent I (Nov. 2007 - Feb. 2008)
Answer the City's 3-1-1 line and provide service. Provide callers with
employee telephone number, transferring them to other extensions for
assistance when necessary. Answer questions callers have regarding City
services, providing directions to City facilities, hours of operation, etc.
Deal directly with the public over the phone in giving out general
information, answering questions and gathering facts and pertinent
information regarding various City, County, State, Federal offices and
other agencies.
Relay calls of a 9-1-1 emergency to the appropriate communication
personnel. Enter information obtained from callers onto a computerized
ontake form and electronically forward requests to appropriate City
departments for response and resolution. Provide information regarding
City programs and services, special events and other City sponsored
activities and much more.
Star Tribune Newspaper
425 Portland Avenue
Minneapolis, MN
Jackie Griep, Credit Supervisor 612-***-****
Senior Credit / Collections Rep. (Jun. 2004 - Nov. 2007)
. Call customers regarding credit balance or past balance
. Strong organizational and problem solving skills
. Collect payments by credit cards, autopay and arrange payment plans
. Monitor the performance on past due accounts
. Update account information
. Reconcile account, matching credit and payment to zero-out balances
. Ability to work with a diverse group of people
Star Tribune Newspaper
425 Portland Ave
Minneapolis, MN
Finance Administration/Jon Heimerman, CFO
Executive Assistant (2002-2004)
. Coordinate budgeting schedules
. Frequent contact with Finance Leaders and Company Leaders
. Data entry, working with Excel spreadsheets
. Generate letters to executive level clients
. Schedule meetings and travel
. Schedule conferences, planning offsites and meetings for Executive and
Directors
. Created binders and excel spreadsheets for finance meetings with the
Publisher
Star Tribune Newspaper
425 Portland Ave
Minneapolis, MN
Sales and Marketing / Pamela Henson, SVP
Sr. Project Administrator (2001-2002)
. Planned and executed sales and marketing events, working with a
variety of vendors to achieve success in all events
. Maintain confidential materials including reports and statements
. Provide customer service via telephone and correspondence
. Plan and execute contests, sales launch, rewards and recognition
program by using internal resources
. Maintain confidentiality relative to propriety information
. Planned conferences, develop agendas, briefing and presentations for
sales/ marketing meetings
Star Tribune Newspaper
425 Portland Ave
Minneapolis, MN
Public Relations / Frank Parisi, SVP and Chief Communications Officer
Executive Assistant (1998-2001)
. Managed budget, planning of department meetings and inter-group
communications
. Coordinate travel arrangements
. Participated in process improvement groups
. Planned all-employee and board meetings, management conferences,
developed agendas and presentations
. Assisted Director of Communications and SVP of Public Relations with
press releases
. Sorted and delivered department mail
. Kept record of mileage and receipts for reimbursement
. Maintained office equipment and supplies
Star Tribune Newspaper
425 Portland
Minneapolis, MN
Sales Administration / Charlie Hoag, VP Sales
Senior Assistant (1996-1998)
. Ability to prioritize and handle concurrent assignments with frequent
interruptions
. Interact with a diverse clientele on a daily basis
. Serve as a communication link between sales executives and customers
. Conduct research and collect product information ensuring customers
have a through understanding of products offering by differentiating
between product features and benefits
. Assist sales and marketing representatives with presentations
Star Tribune Newspaper
425 Portland
Minneapolis, MN
Human Resources / Nancy Koo, Vice President
Human Resources Receptionist (1994-1996)
. Enter employee data into Peoplesoft database
. Respond to multi-phone lines
. Assisted department with open-enrollment
. Payroll and budget management
. Administered typing and proof reading tests
. Scheduled pre-employment physical and drug testing
. Respond to walk-in inquires
. Assisted department with projects as needed
. Receive and sort and distribute daily mail
. Maintain office machinery
. Order and manage office supplies
. Department payroll
. Assist new employee with paperwork, I-9, copy of state I.D., etc.
. Heavy customer service with internal and external customers
Additional Employment Part-time:
> Brooklyn Center Police Department - Service Station Officer -
December 2008 (part time)
Print information sheet on suspect for officers when they have an
arrest.
> Print reports, criminal history, driving record, enter suspect
information into CODIS, communicate with other agencies, respond to
telephone calls and walk-ins, book individuals for crimes and monitor
them during their stay.
> Complete booking and release paperwork for the Attorney's office and
other government partners as required. Create photo lineup for
Officers, stock holding area; prepare food for individuals held over.
> Social Services - Janitor/Cleaner - 2001 - 2005 (part-time)
> Allina Health System - Call Center Rep. - Abbott Northwestern
Hospital - part-time
> Dental Receptionist/Office Management - over 15 years of experience
Notary Public
Education: Metropolitan State University
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