Project Manager Management

CHAD G. WAGNER, PMP, CBCP

**** ******** **** **** *****************@*****.***

Lake Wylie, SC 29710 704-***-****

SUMMARY

Highly qualified Corporate Risk Professional with extensive experience in

detailed analysis and managing projects combined with a talent for

interfacing with a wide range of audiences. Successful at managing

multiple projects and analyzing complex issues. Areas of expertise

include:

Business Continuity Compliance Offshoring

Disaster Recovery Project Management

Outsourcing

Operational Risk Governance Vendor Management

PROFESSIONAL EXPERIENCE

WELLS FARGO & COMPANY, Charlotte, NC 1998 - Present

Continuous employment through changes of ownership and merger from First

Union Corporation, to Wachovia Corporation, to Wells Fargo - the #3 bank in

the U.S., based on asset size and revenues over $98 billion.

Operational Risk Consultant (2009 - Present)

Developing, implementing and monitoring a risk-based program to identify,

assess and mitigate any operational risk arising from inadequate or failed

internal processes, people, systems or external events. Document risk

metrics and update reports for numerous divisions, ensuring controls are in

compliance and remediated properly.

Maintain balance between risk mitigation and operational efficiency for

offshore activities in India, the Philippines, Mexico, and Chile.

Collaborate with internal audit, external audit, and federal regulators in

verifying that processes are performed as documented.

Risk Management:

. Identify and assess risks that exist with contractual relationships in

foreign countries with 15 vendors and 100+ processes and supporting

applications resulting in lower risk profile.

. Assist Line of Business management to determine proper controls and

how to implement them to mitigate risks.

. Develop test plans of detailed controls in order to evaluate

effectiveness and document results.

. Ensure enterprise risk management policies and being adhered to and

tracked.

. Identify training opportunities through the design and development of

training materials and training delivery.

. Report findings and develop business cases to influence senior

management on the need for controls to mitigate risk.

Project Management:

. Facilitate the coordination of information between the vendor

representatives, business owners, and project management office

producing more efficient operations and elimination of cross-

department duplicate efforts.

. Create scorecard tracking to ensure deliverables are met on a timely

basis.

. Engage partners in test planning and execution to ensure all

contracted responsibilities can be carried-out in the event of a

business interruption.

. Partner with the legal department to ensure all local laws and

regulations are observed in the countries we perform business.

Business Continuity:

. Revise the business continuity and technology recovery strategies to

address changes in technology, the sensitivity of customer and

corporate information, and internal or external threats to Wells

Fargo.

. Develop controls for assigned business units and provide operational

risk expertise and consulting for projects and initiatives with

moderate to high risk. Evaluate the adequacy and effectiveness of

policies, procedures, processes, systems, and internal controls.

. Consult with Business Unit to develop corrective action plans and

effectively manage change. Report findings and recommendations to

mitigate risk to management.

Program / Project Manager (2004 - 2009)

Led project of cross-functional teams for specific corporate undertakings

and their reliance on business continuity planning, including: outsourcing

and offshoring, vendor testing, merger and acquisition combinations, and

Business Continuity Plan testing - resulting in integration into the

program framework.

. Managed team of Consultants and Quality Assurance personnel supporting

the Technology and Operations division.

. Facilitated executive leadership teams of Risk Management, Technology,

Operations, Corporate Real Estate, Vendor Management, Security

Services and Human Resources professionals to implement Wells Fargo's

BCP strategy within their business units.

. Supported processes and applications that must be recovered in

Wachovia's environment to facilitate the creation and testing of

recovery procedures and systems.

. Validated the program's effectiveness through a quality control

process.

. Managed document retention and change control for all applications

enterprise-wide.

Risk Consultant (2000 - 2004)

Consulted with assigned business units to assist development of Business

Continuity Plans (BCPs).

. Trained line of business staff how to design, develop, write, test,

and execute BCPs.

. Developed BCP Testing Program and templates for enterprise-wide use.

. Performed Risk Assessments and Business Impact Analyses, determining

the financial and operational risks within assigned business units and

for the entire enterprise.

. Assessed services that are provided to customers and determined how

projects fit within the enterprise scope in order to take advantage of

existing synergies.

. Guided the mapping of business services, evaluated interdependencies,

and suggested mitigation and migration plans to the business areas

affected so that operational risk is quantified and mitigated.

Business Process Analyst (1998 - 2000)

Coordinated Y2K efforts among five business units and the Y2K Project

Management Office (PMO), resulting in no service disruptions.

. Developed and tested Business Continuity Plans and Disaster Recovery

scenarios for assigned business units, culminating in increased

awareness and preparedness.

. Collected data and software information in order to ensure compliance

of all 40,000 desktop and laptop PCs throughout the corporation.

. Monitored testing of Mission Critical and High-Risk applications and

developed contingency plans in the event of failure.

Wagner, page 2

PAUL DAVIS RESTORATIONS INC., Charlotte, NC 1997 - 1998

Project Manager

Worked hands-on in the Recovery process of residential and commercial

insurance losses to decrease any disruptions and facilitate full

restoration within the confines of a strict budget. Managed all aspects of

a project, including: resource allotment, confirming sales orders,

requisitioning materials, and budget responsibility.

. Prepared plans to be reviewed by external customers that outlined the

restoration process, procedures involved, and timeline for completion.

. Managed multiple project budgets in excess of $500k each.

. Facilitated meetings, goals, and communications between the insurance

policy holders and their insurance adjusters.

PRONET COMMUNICATIONS, Charlotte, NC 1995 - 1997

Area Operations Manager

Managed staff of 12 to maintain day-to-day operations at four field offices

located in NC, SC, and GA for the purposes of integration and

standardization into national operational framework. These efforts

typically resulted in office consolidation and elimination of duplicative

work.

GLICK & GLICK TAX CONSULTANTS, Charlotte, NC 1994 - 1995

Tax Consultant

Required understanding of complex eligibility requirements in order to

explain detailed guidelines to client employees and upper management.

Interface with senior human resources personnel and staff to ascertain if

the company was eligible for the Targeted Job Tax Credit (TJTC).

EDUCATION

Bachelor of Arts, University of Alabama, Tuscaloosa. Double Major:

Political Science and Spanish, 1994

CERTIFICATIONS:

. Project Management Professional (PMP)

. Certified Business Continuity Professional (CBCP)

Wagner, page 3

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