Quality Assurance Customer Service
Resume:
JEFFREY MOORE
MOORPARK, CA *3021
********@*****.***
Skills:
Testing
OBJECTIVE -Project
A position with a combined technical and business leadership role in an innovative company where Management
my unique combination of skills and experience can be of mutual benefit. - Black Box Testing
(Functional &
EDUCATION Regression),
Automation
-System /
Information Systems, Bachelors of Science (In Progress) Integration
CSU Northridge, Northridge, California -All Aspect of QA
QC
Applications
Information Systems (IS) centers on the effective use of information technology – computers and
-Microsoft Office
telecommunications networks – to support management decision-making and corporate strategy, in
Suite, Outlook,
addition to providing all necessary operational level support for an organization.
-SharePoint
-Jira (Defect
Business Management, Associates of Science - 2007 Tracker)
Moorpark College, Moorpark California -IBM Test Suite
(formally Mercury
Focuses on establishing and managing a business, with emphasis on planning, financing, staffing, Interactive Test
Suite)
marketing, site selection, budgeting, legal concerns, and regulatory issues.
-Rational Testing
Suite
EXPERIENCE -Adobe Photoshop
-Corel Paint
Shop Pro
Programming
Sr. Quality Assurance Engineer Consultant July 2011 – Aug 2011
-Java
Fox Interactive Media, Century City, CA -SQL
• Prepare test cases and test internally developed web based client server applications -Visual Basic
• Black Box testing of integrated and standalone web based client server applications Databases
• Write up detailed defect reports into Issue Tracker -As/400
• Regression Test of fixed issues -IBM DB2
-MySQL
-Oracle
Sr. Quality Assurance Engineer May 2008 – July 2011
-MS Access
Online Resources (ORCC), Woodland Hills, CA OS
-Linux/UNIX
• Project lead for various testing efforts for online financial institutions in and Agile -Windows
environment. Testing of applications included 3rd Party Checking Imaging, 3rd Party Vista/XP/7
eStatements, ACH Transfers, Wire Transfers, SSO (Single Sign On), Business Banking, -Mac Os
Browsers
Retail Banking, User Manager feature for both Business Banking and Retail Banking
-IE 6 – 9x
• Build repetitive automated tests with Selenium RC
-FireFox 3 -5x
• Project Lead of monthly Global Issue releases
-Safari for Mac &
• Web/Portal configuration, modifying and updating
PC
• Design Test Cases for Web portal from requirement documentation, project scope
Certifications
documentation and design specification documentation -CSTE, Software
• Participate in and lead Requirement / Design Reviews Quality Assurance
• Database (MS SQL) modification, querying Institute
• Installation and configuration of Web portals
• Installation documentation testing
QA Engineer / Sr. QA Analyst January 2002 – May 2008
Countrywide Home Loans, Simi Valley, CA
• QA (Quality Assurance) Committee Lead for Methodology Workshop to develop
new SDM (Software Development Methodology)
• Create and Implement new Quality Management/Quality Assurance division
• Create Policies and Procedures for new Quality Management/Quality Assurance
division
• Knowledge Management – Create and Implement Policies and Procedure for
Continuous Process Improvement
• Risk Management – Project Leader for 8 internal IT Application audits, 1 IT
Management audit, central contact for SAS 70 pre-assessment audit by external vendor and
SOX 404 audit
Create Risk tracking database for internal use
o
• Performance & Scalability Testing
Design Test plans for Load balancing test with Load Runner
o
• QA / QC
Test Plan, Case, Script Creation
o
Manually tests and automated tests with Quick Test Pro
o
Test Summary Reports
o
Test Entire Loan administration application of 7+million client
o
• Prepare and administer QM Assessment
Identify processes, gap analysis, recommend necessary steps (short term and
o
long term)
• Develop Policies and Procedures for CMMI (Compatibility Maturity Model
Integrated)
• Sr. QA Analysis for Survey Builder application
• Functional/Black Box Testing
• UAT testing
• Database – MS SQL & AS400 querying to validate test cases
• Member of Quality Council
Co-Author of CSSD Quality Management Plan
o
• FASTER Silver Certified
• FASTER-SE Silver and Gold Certified as part of Countrywide Servicing Systems
Development (CSSD)
Sr. Test Engineer September 2000 – August 2001
VeriTest (Data Dimensions, Inc), Seattle, WA
• Project Lead for Web Taste Test for the State of California.
• Run accessibility test for the disabled.
• Create summary report
• Create Test Case & Test Plan preparation for Microsoft’s Live Executive Broadcast
(LEB) portal testing
• Attended Rational University in Lexington, MA for Rational Suite (Test Studio,
Robot, Visual Test)
Sr. QA Consultant
Client - Digital Insight Calabasas, California
• Project Lead for OFX/PFM (Open Financial Exchange/Personal Financial Manager)
(2 people, myself and 1 tester)
• Create Test Plan/Test Cases using Mercury Interactive’s Test Director
• Design and Implement test cases for on line banking system
• Analyze product requirements to come up with test scripts to meet the needs of the
customer.
QA Analyst – eToys April 2000 – September 2000
CPS, INC. Los Angeles, CA
• Run diversified automated tests to insure accuracy of Warehouse Inventory System
• Utilize programs such as JAVA, Linux, SQL, Oracle and T.O.A.D for automated
testing
• Analyze test data for SQL Server and database
Quality Assurance/Customer Service Manager October 1998 – December 1999
Novalogic, Inc, Calabasas, CA
• Hire and Manger Quality Assurance (7) and Customer Service (3) personnel
• Outline and implement testing procedures and test plans
• Successful launch of 4 Consumer Software titles: Delta Force, Delta Force 2,
Armored Fist 3 and F-22 Lightning 3
• Create Test Plans according to product specifications
• Lead testing teams
• Create new Error tracking database
QA / Hardware Lab Supervisor / Manager July 1991 – October 1998
Disney Interactive, Burbank, CA
• Hire and supervise Hardware (2), Replication (2), and Archive (1) personnel and
departments
• Indirectly responsible for 127 testers. Over saw hiring of 100+ testers
• Successfully built domestic test lab from 20 computers, 15 printers to over 200
computers and 150 printers
• Successfully built international testing department including Asian and European
computers and printers
• Manage the Gold and Silver Mastering process of CD-ROM’s
• Implement and manage Archival process for re-use of current assets
• Establish highly beneficial developer relationships with hardware vendors
• Responsible for maintenance of all computer hardware with in testing lab
• Assist / Supervise Sr. Testers (4) in Test Plan creation for PC based and console
games
• Assist / Supervise DBA (2) in creating new error tracking database in MS Access
Acting QA Manager
Quality Assurance Supervisor/ QA Tester/ Customer Service Rep.
• Supervise testing lab including 40 testers for various ongoing software projects
including: Disney print kits, Disney’s Beauty and the Beast’s BE OUR GUEST, various
Disney screen scenes, new sound driver versions, IBM PS/1 Imagination System Bundle
(including 11 titles), Beta testing
• Create Test Plans according to product specifications
• Recommend and procure all testing hardware and software
• Establish and maintain CS Database for tracking incoming customer inquiries
• Update weekly customer inquiry call report
• Handle all customer inquiries regarding Walt Disney & Buena Vista Software
• Supervise customer service reps and Beta Testers
• Maintain on-line service (AOL & Prodigy)
• Preserve software library
• Test latest computer software on a variety of PCs using different versions of PC-DOS
and MS-DOS
ACTIVITIES & AWARDS
Member, ASQ
Contact this candidate