Customer Service Medical

Location:

Fort Polk, LA, 71459

Posted:

August 14, 2011

Contact this candidate

Resume:

JENNIFER ANNE CHAMPNEY

PO Box ****

Fort Polk, LA. 71459

Email:************@*****.***

Tel: 253 -592-3868

CAREER SUMMARY:

SOLDIER AND FAMILY ADVOCATE (OMBUDSMAN) (05/27/2009-11/30/2010)

Eagle Applied Science LLC

Fort Lewis, WA

Supervisor: Walter Hankins Project Manager - 210-***-****; Contact: Yes

The Soldier Family Advocate (SFA) Program consists of trained individuals

who ensure Soldiers/Family members have their medical complaints addressed

in a convenient and timely manner. The Program operates under a broad

concept and seeks to resolve issues. Address the Soldier/Family member

expectations that develop when the service expectation and actual

experience is not equivalent. Identifies opportunities for system

improvements and communicates data to facilitate improvements. Ensures

Soldier/Family member gaps are brought to the appropriate staff to trigger

assessment and appropriate resolution. SFA Role seeks to make the Military

Health System (MHS) more transparent to the Soldier and Family members.

Serve as an independent, neutral, and confidential advocate for the

Soldier/Family member. Interface with members of MHS multidisciplinary

team. The role involves assisting Soldiers and Family members through

challenging situations within the MHS. The role requires familiarity with

Army Medical Department systems. The systems are not limited but will

include documentation, MEB/PEB processes, and understanding of Veteran

Administration procedures. Coordinate with other installations & commands.

Detects and analyzes inefficiencies or problems in system actions and

requirements. Serve as source of ready information & institutional

knowledge to the Command Group and special staff.

ADVENTURE PROGRAMMER (07/01/2008- 05/27/09)

US Army MWR Outdoor Recreation

Fort Lewis, WA

Supervisor: Laura Lad- 253-***-****; Contact: Yes

Planning and leading or providing guide service for outdoor trips for

soldiers, their families, retirees and DOD Civilians. Trips had age ranges

from young children to adults. Trips included sea kayaking, hiking,

snowshoeing, whitewater rafting, teaching survival class, leading ski

trips, bungee jumping, sky diving, caving and city adventure trips. Trips

covered a variety of skill levels. Planning includes risk management, cost

analysis and preparation and upkeep of gear, as well as purchasing items

using a Government Credit Card. Customer service skills used to market

programs and trips, also general office skills such as filing, multi-line

phones, faxing, basic computer skills. Compose/prepare communications,

messages, letters, replies to inquires. Perform Quality Review/quality

control of information. Developed and launched successful Women's only

program, marketed and led several trips in this program; including several

overnight retreats at exclusive spa-hotels in WA. This job required me to

be the "face" of MWR, required lots of travel and driving customers to

sites in all weather conditions; this also required me to be personable and

have detailed knowledge of the area and flora/fauna of a trail or trip.

Instruction on safety aspects of each trip and skill set was also part of

the job. Lead over 130 trips of all varieties, assisted on 30 others.

ADMINISTRATIVE ASSISTANT (09/15/2006 - 07/01/2008)

US Army Recruiting

Olympia, WA

Supervisor: MAJ Cameron Cashman - *******.*******@**.****.***; Contact: Yes

Hours per week: 40

IAW: Privacy Act of 1974. Conduct pre-enlistment and/or pre-accession

interviews of applicants to gather information which would bear on moral or

physical suitability for enlistment. Exercise tact and persuasiveness in

obtaining sensitive, personal information. Questions applicants to obtain

and/or verify complete data required for final data processing of forms and

records for entry into the military service. Compose/prepare

communications, messages, letters, replies to inquires. Perform Quality

Review/quality control of information. File incoming materials in

accordance with an established filing system. Welcome and signs

visitors/applicants. Answer multi-line phones, fax documents, distribute

mail, handle confidential and time sensitive materials. Set up appointments

for Command Team, kept accurate files, update medical files for recruiters.

Serve as source of ready information & institutional knowledge to the

Command Group. Use Microsoft Office to create alert rosters, reports,

accurate data entry and slide presentations.

INSTRUCTOR (03/10/2006 - 11/30/2010)

Army Family Team Building (AFTB)

Fort Lewis, WA

Supervisor: Ned Cronin - 253-***-****; Contact: Yes

Hours per week: 30

IAW: AR608-1: Develop Classes using AFTB/ACS guidelines, teach instruction

modules during AFTB classes. Travel to different units to teach specific

classes. Some clerical and administrative duties such as using Microsoft

Office to develop flyers, letters, reports, sign-in rosters, agenda and

presentations are required. Provide information and guidance to Army

spouses regarding community resources and Army agencies. Meet and advise

commanders on Army Community Service (ACS) programs such as Army Family

Team Building, and how the programs can assist and-or meet the needs of

Soldiers and family members who are referred to ACS by commanders.

Interact with the outlying civilian communities to gain support for Army

families needing state and county assistance. Provide liaison to Army

Soldiers and families to access appropriate assistance. Work with Family

Readiness Groups to develop classes and skill training to teach Military

Spouses to resolve conflict, develop inter-personal and intra-personal

skills.

VOLUNTEER COORDINATOR FOR THE STRANDING PROGRAM (08/01/2004 - 05/01/2005)

Virginia Aquarium and Marine Science Center

Virginia Beach, VA

Supervisor: Susan Barco - 757-***-****; Contact: Yes

Hours per week: 32

Recruited and trained qualified volunteers, updated rosters and phone

trees, organized the daily volunteer teams, held monthly team leader

meetings, scheduled volunteer backup, created trainings and orientations.

Assisted with live animal rehabilitation, assisted with necropsies,

directed and assisted volunteers in recovery of live or dead stranded

marine animals, answered multi-line phones, used Microsoft Outlook to

correspond with peers distribute information to the volunteers, cleaned the

facilities using a-septic techniques, prepared food for live animals in

rehabilitation.

EMERGENCY ROOM TECHNICIAN (07/10/2003 - 05/01/2004)

Virginia Beach General Hospital Virginia Beach, VA

Supervisor: Harriet Fanny (or any other Charge Nurse) - 757-***-****;

Contact: Yes

Hours per week: 60

IAW: HIPAA. Patient care (at EMT-I level), assist doctors and nurses with

exams and treatments, patient transport, assist with triage, phlebotomy,

collect lab specimens, restock supplies, customer service, other various

patient care duties. Unit secretary duties included, phone, faxing and

computer lab orders, sorting, filing, and calling for medical records.

Administer first-aid treatment and life-support care to sick or injured

persons in pre-hospital setting. Operate equipment such as

electrocardiograms (EKGs), external defibrillators and bag-valve mask

resuscitators in advanced life-support environments. Assess nature and

extent of illness or injury to establish and prioritize medical procedures.

Maintain vehicles and medical and communication equipment, and replenish

first-aid equipment and supplies. Observe, record, and report to physician

the patient's condition or injury, the treatment provided, and reactions to

drugs and treatment. Perform emergency diagnostic and treatment procedures,

such as stomach suction, airway management or heart monitoring, during

ambulance ride. Administer drugs, orally or by injection, and perform

intravenous procedures under a physician's direction. Comfort and reassure

patients. Coordinate work with other emergency medical team members and

police and fire department personnel. Communicate with dispatchers and

treatment center personnel to provide information about situation, to

arrange reception of victims, and to receive instructions for further

treatment.

FLIGHT MEDIC (01/05/2003 - 06/15/2003) -

Warbalows Air Adventures

Fairbanks, AK

Supervisor: Mike Wagner - 907-***-****; Contact: Yes

Hours per week: 60

IAW: HIPAA. Administer first-aid treatment and life-support care to sick or

injured persons in pre-hospital setting. Operate equipment such as

electrocardiograms (EKGs), and bag-valve mask resuscitators in advanced

life-support environments. Assess nature and extent of illness or injury to

establish and prioritize medical procedures. Maintain vehicles and medical

and communication equipment, and replenish first-aid equipment and

supplies. Observe, record, and report to physician the patient's condition

or injury, the treatment provided, and reactions to drugs and treatment.

Perform emergency diagnostic and treatment procedures, such as stomach

suction, airway management or heart monitoring, during flight and ambulance

ride. Administer drugs, orally or by injection, and perform intravenous

procedures under a physician's direction. Comfort and reassure patients.

Coordinate work with other emergency medical team members and police and

fire department personnel. Communicate with dispatchers and treatment

center personnel to provide information about situation, to arrange

reception of victims, and to receive instructions for further treatment.

VOLUNTEER MEDIC (09/10/2002 - 06/15/2003)

Chena Goldstream Fire and Rescue

Fairbanks, AK

Supervisor: Doug Loshbough - 907-***-****; Contact: Yes