Customer Service Representative
Resume:
Joseph Cagney
Oakdale, PA 15071
**********@*****.***
WORK EXPERIENCE
• Sr. Documentation Administrator June 2008 – Present
PNC Bank, Pittsburgh
o Release tangible and non-tangible collateral
o Prepare mortgages, UCCs and other tangible loan documents for satisfaction/termination
o Review commercial loan documents, optical images to ensure system data integrity
o Perform research and respond to service partner inquiries and requests
o Supervise and complete a semi-annual negotiable collateral audit (stock audit)
o Maintain and ensure the safekeeping of negotiable collateral (stock) per standard
operating procedures
o Design and redesign various office forms, reports and databases
o Create and update office procedures
o Perform daily filing, faxing, scanning, emailing and sending/receiving phone calls timely
• Imaging Specialist September 2003 – February 2008
Financial Dimensions, Inc., Pittsburgh
• Responsible for scanning/image capture and editing of commercial loan documents
• Distributed documents by e-mail to clients
• Delegated all department work; trained all new employees
• Ensured all daily and weekly deadlines were met
• Maintained upkeep and ordered supplies for copy machines
• Sales Associate November 2002 – July 2003
Kohls Department Store, Pittsburgh
o Maintained inventory in the department
o Served as cashier and customer service representative
• Manager September 2001 – October 2002
Pickle Barrel, Pittsburgh
• Handled employee scheduling; processed payroll
• Responsible for store inventory
• Performed customer service and cash handling
EDUCATION
• Carrick High School September 1995 – June 1999
Pittsburgh
SKILLS
• Office: customer service, data entry (alpha numeric), calculator, cash handling, key holder, supply ordering,
working on a team to meet a common goal
• Computer: Microsoft Office, Microsoft Outlook, Lotus Notes, SharePoint, InfoPort, Get It, ImageEdit,
ACBS.
*References available upon request.
Organized, detail-oriented, ability to work in a group or individually, management experience.
Contact this candidate