Customer Service Management

**** ***** **** *****., ***** Port, FL *****

(H)941-***-**** (Cell)516-***-****

*********@***.***

Ephael Francois De Gaspard

OBJECTIVE Experienced professional with proven strengths within the health care field. I am seeking a position in your organization in which my acquired skills and experience may be used to their fullest extent.

QUALIFICATION Experience in Mental Health and Substance abuse in a hospital and adult group home setting. Case management skills, customer service and community care skills. Good organizational skills, computer skills including Microsoft and internet and power point. Tri-lingual.

PROFESSIONAL Community Case Management 2009

EXPERIENCE CHARLOTTE COUNTY HOMELESS COALITION

Port charlotte, Florida

Case Management services to the homeless community including home placement, job placement and career training.

Behavioral Health Supervisor 2006

ADULTS and CHILDREN with LEARNING and DEVELOPMENTAL DISABILITIES. Bethpage, New York

Case Management, screening assessment and crisis intervention to children and adults in a community of group homes.

Behavioral Health Specialist 2000-2006

MERCY MEDICAL CENTER, Rockville Center, New York

Crisis services, Case Management, and screening assessment to individuals with substance abuse and mental illnesses. Contributed to admissions, transfers, and discharges of patients on psychiatric units. Collaborated with other professionals within the field including doctors, nurses and licensed therapist.

Resident Advisor 1998-1999

PLUS GROUP HOMES Inc, Uniondale, New York

Worked with a team of professionals to create programs for living and understanding and services for Autistic and developmentally disabled adults.

EDUCATION LONG ISLAND UNIVERSITY, Brookville, New York

Health Care, Bachelor degree 2005

YORK COLLEGE, Jamaica, New York

Occupational health studies 1995

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