Customer Service Management

MARKO VUCIC

**** ******** **** • Bethesda, MD ***17

301. 275.7599

***********@*****.***

Education

****-**** ********** ** ********, Exchange program Germany

• Focus on financial courses, such as Corporate Finance and Taxation

• Master thesis on foreign direct investments into Serbia

2009-2010 BI Norwegian Business School

Norway

MSc in International Management

• Curriculum emphasis on market research, globalization, microeconomics and international business

• Analysis of complex business situations with concrete solutions for improving market foothold

2006.2007 Northwood University, Exchange program USA

Bachelor of Business Administration (BBA)

• Focus on International Management, International Trade and Value-Chain Management

2003-2006 University of Management “Braca Karic” Serbia

• Relevant course work: Entrepreneurship, Management, Financial Management

Work experience

2010 Fidelity Mechanical Services USA

Summer intern

• Assisted in Business Development through preparation of service contracts for mechanical equipment

in schools, critical facilities 24/7 etc.

• Helped to prepare construction cost estimates for mechanical air conditioning installations of up to

$1,000,000

2008-2009 Mechanical Testing Inc. USA

HVAC Testing and Balancing Assistant

• Worked with the HVAC Testing & Balancing Engineer to perform balancing of heating, ventilating

and air-conditioning systems in all types of commercial buildings

2008-2009 Rasevic Snow Company USA

Dispatcher

• Provided general support through customer service, dispatching units to the field, monitoring weather

on the radar

Additional Skills

IT skills/ courses:

• Obtained FOREX Certificate for currency trading

• Proficient in Microsoft Office: Word, PowerPoint, Excell

Languages:

• Fluent in English, Serbian, Croatian and Bosnian; Beginner in Russian and German

Contact this candidate