Customer Service Sales

Mahir Kabir

*** ****** ******* *** *** Alexandria, VA 22304

310-***-**** / ********@*******.***

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_ _ _ _ _ _ _ OBJECTIVE

To obtain a challenging and progressive career evaluating credit requests

and make sound and consistent financial decisions using my skills,

knowledge and qualifications to achieve organizational goals and

objectives

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EDUCATION

UNIVERSITY OF CALIFORNIA, LOS ANGELES CA

Bachelor of Arts in Economics July

2010

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EXPERIENCE

FINANCE ASSOCIATE

04/2008 - Present

COAST SHUTTLE INC.

. Performed complex analysis and advising management on data

interpretation for operating or strategic plans

. Updated P&L models to streamline efficiencies

. Assembled, compiled, and analyzed data and resolved inconsistencies in

data from system sources

. Researched and evaluated major changes in regulations affecting

accounting requirements

. Formulated new internal processes and analytical reports to improve

information resources available to top management

. Identified new/revised procedures necessary to respond to changes in a

timely and effective manner

. Managed and Facilitated the financial management process and present

findings on formal quarterly basis

. Forecasted and budgeted the expected revenue drivers and prepared

monthly variance explanations of actual results vs. forecast/budget

MORTGAGE LOAN PROCESSOR

METRO FINANCIAL GROUP LLC 09/2006 - 02/2008

. Under minimal supervision, processed and underwrote all new

submissions within acceptable time frame

. Worked closely with Account Managers, Brokers, Closing Agents, Account

Executives, Underwriting Team Lead, and/or Production Manager to

answer underwriting questions for specific loans, to discuss specific

conditions or documentation requested, and resolve problems

. Ensured the loan requested meet program and product specification or

counter offer to a different product and/or program when appropriate

. Answered inquiries regarding credit union and other investors current

loan programs, policies and compliance regulations

. Maintained thorough knowledge of all guidelines, policies and

procedures

. Communicated the loan decision to the loan Broker/AE/Processor as

necessary

. Arranged meetings for a swift notarization of documents

. Verified income, deposit and mortgage documentations

SALES ASSOCIATE

SOUTHLAND CORP. 07/2004 - 04/2007

. collated and consolidated report on monthly sales performance per

product

. Emphasized service or product features and benefits, discussed credit

terms, quoted prices, and prepared sales order reports

. Captured accurate and complete information in Customer Relationship

Management system (CRM)

. Maintained and expanded the database of prospects of the organization

. Assisted to identify the opportunities for upcoming products, and for

development and enhancement of existing products

. Monitored and reported the potential collaborators and competitor

activities and identified business threats and opportunities

. Analyzed sale trends and other variables to better-forecast

merchandise

. Worked with teammates to provide excellent customer service

SUMMARY OF QUALIFICIATIONS

. Detail oriented multi-tasker with ability to manage multiple

priorities in a fast paced environment, and follow-up and follow

through with records of efficiency and productivity with ability to

solve problems.

. 3 years of combined internship and professional experience in finance

in mortgage industry

. Expert in analyzing, documentation like credit report and appraisal

reports, title commitments, personal and business tax return,

financial statements for self employed and business entity, balance

sheet analysis including cash flow method

. Very good knowledge of Freddie Mac and Fannie Mae guidelines with

experience of LP and DU and other direct lenders, banks and investors

. Posses excellent communication, interpersonal and leadership skills

. Committed team player, with proven ability to meet and exceed goals

and deadlines

. Technical skills: Window XP, Proficient in MS Word, Excel, PowerPoint,

Outlook, Internet Explorer, Calyx Point, DataTrac, DU, LP, Genesis,

Integra, Laser pro, Prime Alliance and other AUS experience

. Ability to type minimum of 50 wpm

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