Administrative Assistant Customer Service
Resume:
CECILY RODRIGUEZ
*************@*****.***
Philadelphia, PA 19133
profile
A certified and experienced Administrative Assistant looking to fulfill a
full-time position. A candidate with a serious desire to learn and advance.
Strong organizational skills, attention to detail, and the keen ability to
multi-task and keep professional and energetic in a fast-paced environment.
Posses phenomenal computer skills with the ability to quickly adapt to any
software.
Certificates/Awards
Medical Office Assistant Microsoft Word 2002
Microsoft Excel 2002
Tying Certificate 54 WPM Perfect Attendance Awards Cultural
Diversity Course Certificate
Student of the Module Basic Life Support (CPR & AED)
Summary of Skills
o Excellent customer service experience and interpersonal skills
o Familiar with medical terminology, anatomy, physiology, and basic
pathology using a systems approach
o Knowledge of recording histories, obtaining vital signs, maintaining
charts, scheduling appointments, and outpatient admissions
o Able to process patient insurance and billing forms (CMS-1500)
o Familiar with ICD-9 and CPT coding manuals
o Skilled in use of business office machines and multi-line telephone
systems
o Proficient using Windows, and mastered functions and features of
Microsoft Office
o Proficient in working with medical databases (Medisoft and AltaPoint)
and clearinghouses
o Knowledge of legal aspects and effective communications with
culturally diverse patient/staff populations
Related Work Experience
Optometric Office Assistant
Part Time
Litman Eye Care, Plymouth Meeting, PA 12/2010-Present
o Answer phones, schedule appointments, file and prepare charts, and
check patients in
o Feed patient information into medical database (Altapoint)
o Perform visual screenings and glaucoma testings
o Retrieve insurance authorizations and referrals, and submit claims
electronically
o Post insurance and patient payments into database
o Take messages and complete requests of patients
o Create documents and spreadsheets for the office
Education
Lincoln Technical Institute, Philadelphia, PA
12/2010
Medical Administrative Assistant Program 3.94 GPA
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