Customer Service High School
Resume:
Daniel Alvarez
Pueblo, Colorado
719-***-**** or ***.*********@*****.***
PROFESSIONAL EXPERIENCE:
Parkview Medical Center, Pueblo, Colorado
Duties included:
Transporting patients between nursing units for medical tests.
Assisting the nursing staff and following OHSA and JCAHO guidelines when transfering
patients to and from wheelchairs, stretchers and beds.
Safely moving medical equipment such as IV pumps and oxygen tanks during patient
transfers.
Transporting patient belongings, equipment and supplies to and from departments.
Transporting laboratory specimens, blood samples, patient records and medical
equipment.
Providing directions to patients, visitors and guests throughout the medical center.
Sanitizing and storing transport equipment when not moving patients.
Receiving CPR certification and training on safe lifting techniques.
Express Scripts, Pueblo, Colorado
2010
Duties included:
Handling inbound patient, pharmacy and physician calls.
Answering customer questions relating to their pharmacy benefits.
Assisting customers in understanding and maximizing the use of their pharmacy benefits.
Working with other departments to research and resolve claims issues in a timely manner.
Maintaining accurate and complete documentation of all phone calls.
Collaborating with co-workers and supervisor to ensure that highest standards of service
are maintained.
Convergys, Pueblo, Colorado
2009-2010
Duties included:
Providing information to customers about products and services.
Processing customer orders.
Selling new services to customers while retaining existing ones.
Maintaining a broad knowledge of services, pricing and promotions.
Contributing ideas on ways to more effectively resolve problems and serve customers
better.
Participating in work seminars designed to improve customer satisfaction and business
performance.
Home Depot, Pueblo, Colorado
2007-2009
Duties included:
Meeting daily with managers and co-workers to develop plans for sales goals.
Approaching, greeting and answering customer questions.
Leading customers to merchandise and providing the appropriate product knowledge.
Suggesting related products outside the department customers may need.
Maintaining safe, organized and shoppable aisles.
Assisting co-workers in other departments when necessary.
Cultivating product knowledge by attending classes and listening to knowledgable
associates.
Helping drive the sales and profitablity of the store.
Enterprise Rent-A-Car, Englewood, Colorado
2003-2007
Duties included:
Thoroughly detailing vehicles prior to customer rental.
Projecting a professional image to our customer and business accounts.
Shuttling customers to and from offices.
Highlighting to customers the advantages of renting vehicles from our company.
Explaining to customers the qualities that distinguish our company from our
competitors.
Resolving customer service issues by answering questions effectively.
Coordinating with customers to minimize wait time.
Performing other customer service related duties to ensure our service met the
needs of the customer.
Target, Highlands Ranch, Colorado
2002-2003
Duties included:
Assisting and answering customer questions in the electronics department.
Maintaining a thorough knowledge of products and services our company offered.
Describing for customers features of the merchandise.
Escorting and assisting customers in ancillary departments when needed
Replenishing the departments shelves with merchandise.
Helping maintain a professional looking work environment.
Providing outstanding customer service.
SKILL SUMMARY:
Working for these companies has taught me the importance of teamwork, the ability to
adapt to fast-moving and ever-changing work environments, the benefits of multi-tasking
and how to be a solution-oriented and self-motivated individual.
EDUCATION:
I graduated from Englewood High School in Englewood, Colorado in 2001 and possess a
high school diploma.
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