Customer Service Sales
Resume:
Juanita L. Barnes
Mitchellville, Maryland 20721
301-***-****-Home
240-***-****-Cell
************@*****.***
Objective
Seeking a position where my extensive experience will be further developed and
utilized.
Profile
• Over Eighteen years of professional customer service experience in competitive fast paced
environments in private sector with proven results.
• Strong leadership skills, excellent communication skills, strong team player, and high energy
professional that is results oriented and effective in establishing relationships that foster
additional sales and services.
• Computer proficiency in Microsoft 2003 & 2007 Word, Excel, PowerPoint, QuickBooks,
Peachtree and Knowledge of various sourcing websites.
Education
Strayer University, Suitland Maryland Current
Bachelors of Science
Concentration Accounting
Strayer University, Suitland Maryland 6/2010
Associates of Science
Concentration Business Administration
Employment History
December 2010-Present
Office Admin/Bookkeeper
AGA Group LLC
New clients- input in tracking client log
• Scan new clients and current client docs and save to network and Client Portal
• Scan new hire information
• Set up new employees in the payroll system
• Provide primary support to AGA Group management
• Assist Bookkeeper
• E-mail client meeting confirmation and reminder notification
• Schedule appointments
• Mail packages
• Prepare monthly bookkeeping invoices
• Prepare client receipts
• E-mail invoices and receipts to clients
• Report IT and phone issues to technicians
• Coordinate weekly staff meetings
• Coordinate monthly business meetings
• Coordinate quarterly company activity
• Manage client and vendor contact list
• Compile employee timesheets
• Maintain business administrative tasks consistently
• To understand client’s business, needs, wants and to provide the service every time, on time,
and accurately when needed.
• Establish a business relationship with prospect and existing clients
• Communicate with staff and client whenever necessary
• Set up and process new bookkeeping clients
• Evaluate accounting system and process and make recommendations
• Input financial activity into accounting software
• Assist with collecting necessary information from client
• Assist with preparing payroll and income tax forms
• Assist with creating and following firm protocol of AGA Group accounting policies.
• Assist with generating new business
• Participate in necessary training
• Assist bookkeeper and administrative assistant
• Support management with client retention and office administration
• Prepare invoices
• Assist with implementing firm administrative policies and procedures
• Participate in marketing
• Provide clients electronic copy of tax return upon request
• Stock company print labels and pre-label envelopes
• Participate in marketing initiatives
• Contact vendors
• Make bank deposits
May 1999- December 2010
Cash Office Assistant Manager/Customer Service
Giant Foods Upper Marlboro, MD
• Sales/banking duties including cash register duties, electronic transactions, bank reconciliation
and cashbook maintenance.
• Prepare written documents
• Train and develops Team Leaders and Assistant Team Leaders for all supervised departments.
• Answer multi-phone lines and direct calls
• Ensures that all accounting transactions and cash handling procedures are in compliance.
• Performs accurate data entry of sales data, business accounts data and financial records on
MYOB software.
• Provide superior customer service to all customers
• Accommodate special requests by management and/or customers
• Performs quality control audits and ensures stores store credit policies are being enforced.
• Resolve customer’s problems and questions in a timely manner.
• Compile statistical, financials, accounting or auditing reports and tables pertain to such matters
as cash receipts, expenditures, accounts payable and receivable of profits and losses;
• Prepare proper billing for Trade accounts
• Access computerized financial information to answer general questions;
• Participates in formulating selling strategies and rate structures.
• Analyzes business forecasts and schedules accordingly.
February 1999-Present
Office Assistant
Silver Computer Consultants Largo, MD
• Answer telephones and intercom, taking messages, responding to inquiries, giving directions to
office providing comprehensive secretarial and clerical support to management.
• Gather registered and arrange the materials to be typed, following instructions provided by the
owner;
• Type correspondence, reports, text and other written materials from rough drafts and/or
corrected copies;
• File and store completed documents on the computer’s hard drive or disk, and/or maintain a
computer filing system, retrieve, update and delete documents;
• Print and make copies;
• Ordered, distributed and managed inventory of the office supplies.
• Assisted with bookkeeping, payroll, A/R and A/P processing.
March 1997 – September 1999
Assistant Manager
Downtown Locker Room, Forestville, MD
• Operated the cash register and assisted the Store manager in the smooth running of the store
through effective management and development of staff ensuring store operations were carried
out at all times;
• Explain product features and benefits, as well as technical specifications, to customers.
• Reinforce the importance of comfort and service by professionally fitting every customer with
the proper footwear.
• Responsible for handling daily staff scheduling and weekly payroll
• Build and maintain strong major account business-to-business relationships.
• Motivate the store sales team to reach and exceed sales goals.
• Achieve overall sales and financial goals of the store with direct profit and loss responsibility.
• Ensure that every customer receives that highest level of customer service.
• Responsible for effective management of inventory and company operating systems.
• Drive business at the store level coaching merchandising and selling skills.
REFERENCES
Furnished Upon Request
Contact this candidate