Customer Service Representative

Fabianna Louis

*** ***** *** *** ** Pomona NY ***70

Home: 845-***-**** / Cell: 845-***-****

********@***.***

Summary Profile

Experienced Customer Service Representative with extensive cashier

experience in retails, pharmacy and restaurants. Strong attention to detail

and proficiency with numbers. Possess the ability to communicate clearly,

concisely and persuasively. Strong presentation skills with a record of

outstanding employment in fast-paced, high-pressure work environments.

Creative and dynamic team player with proven capacity. Work independently

in establishing work priorities to job requirements, always take initiative

to help co workers while demonstrate team work. Proficient in the use of PC

applications and integrated software.

PROFESSIONAL EXPERIENCE

CVS Pharmacy, Garneville, NY, Customer Service, Cashier

2005 - Present

. Provide customers with superior and quality customer service while

performing efficiently and accurately.

. Operate cash register; refer customers for new products and services.

. Demonstrate a positive can-do attitude and develop a customer first

culture.

. Drive efforts in the branch to identify and implement service behavior.

Buffalo Wild Wigs, Buffalo, NY, Hostess, Cashier

2009 - 2010

. Created a warm welcome and friendly environment for customers and

employees.

. Greeted and escorted guests to a table, balanced the customer flow among

the stations.

. Prepared and printed daily menu.

. Answered telephone, took reservations and answered questions.

. Provided top-notch customer service/hospitality.

Disability Services, BSC, Buffalo, NY, Customer Service (Volunteer)

2009

. Provided exceptional service by greeting students with learning and

physical disabilities as they entered the center.

. Scheduled appointments with advisors appointed to students.

. Met and supported service goals and center objectives by meeting and

exceeding performance standards.

. Answered phone calls, took messages and made copies.

. Significantly improved teachers, parents and students relationships.

Mc.Donalds, New City, NY, Head Cashier

2004 - 2005

. Performed various duties, including operate cash registers, greet

customers and receive orders.

. Assumed Head Cashier's position when supervisor is out or during busy

season delegating and monitoring the restaurant flow.

. Supported sole service activities, fostered team work and ensured

positive overall customer service.

Education

Buffalo State College - Bachelor of Art, in Communications in progress set

to graduate in December 2011

Buffalo NY

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