Manager Office
Resume:
JULES A. HANLON
El Paso, Texas ***32
************@***.***
Objective
Seeking a challenging position in a company which will allow me to further
utilize my existing skills and enable to acquire new abilities with a
strong upward thinking company.
Summary of Qualifications
Served as Hotel General Manager with experience in day-to-day management of
hotel and its staff with commercial accountability for planning, organizing
and directing all hotel services, including front office, (reception,
concierge, and reservations) and housekeeping/maintenance.
Also highly equipped Executive Office Manager with experience in performing
a variety of administrative and staff support duties for a specified
department, which require a range of knowledge and skills of organizational
procedures and policies; directing and assisting visitors, and resolving
administrative problems and inquiries; composing, editing, and proofreading
correspondence and reports, and preparing a range of administrative
documents.
. Strong ability to lead and train staff.
. Excellent ability to gather and analyze statistical data and generate
reports.
. Profound database management skills.
. Remarkable ability to communicate effectively, both orally and in
writing.
. Complete knowledge of supplies, equipments and services ordering and
inventory control.
. Excellent ability to solve problems.
. In-depth administrative skills.
. Deep ability to compile information and prepare reports.
. Excellent ability to make administrative/procedural decisions and
judgments.
Professional Experience
Microtel Inn & Suites 2005-2010
Title: General Manager
. Plan the accommodations, meeting along with other hotel services.
. Promote and market the business.
. Ensure that every department is aware of operational goals and hence
is made aware of the necessary tools.
. Manage budgets as well as financial plans.
. Maintain statistical-financial records.
. Recruit and monitor relevant staff for their specific operations.
. Plan work schedules as per requirement.
. Ensure that hotel operates to the highest standards required by
Franchise.
. Ensure that all household staff and other staff comply with hotels
policies, e.g. fire, safety precautions etc.
. Meet as well as greet customers.
. Deal with customer problems as well as troubleshoot.
. Ensure events and conferences run without interruption.
. Supervise the supplies and furnishings.
. Deal with the contractors and suppliers.
El Paso Hilton Airport 2004-2005
Title: Executive Office Manager
. Coordinate and perform a range of staff as well as operational support
activities or the unit; serve as a liaison with other departments and
operating units in the resolution of day-to-day administrative and
operational problems.
. Provide administrative/secretarial support for the department/division
such as answering telephones, assisting visitors, and resolving and
referring a range of administrative problems and inquires.
. Operate personal computer to compose and edit correspondence and
memoranda from dictation, verbal directions, and from knowledge of
established department/division policies, prepare, transcribe,
compose, type, edit, and distribute agendas and minutes of meetings.
. Schedule and coordinate meetings, interviews, appointment, events and
other similar activities for supervisors, which coordinating travel as
well as lodging arrangements.
. Establish, maintain, and update files, databases, records, and other
documents; develop and maintain data, and perform routine analyses and
calculation in the processing of data for recurring internal reports.
. Sort, review, screen and distribute incoming and outgoing mail;
prepare, compose and ensure timely response to a variety of routine
written inquires.
. Printing, maintenance, and other services.
. Train and lead new hire employees and lower graded staff, as and when
required.
Computer Skills
. Known Office Package: Microsoft Word, Microsoft Excel, Microsoft
Outlook Express.
. Known Operating Systems: Windows 9X, Windows2000, Windows XP, Windows
Vista
. Property/Manager Management Systems: SoftHotel, Opera, OperaLite,
MSI, Guest Tracker
Education
Paralegal Pitman Training 1981
International Business College 1981
Hilton Conrad University 2007
Wyndham Worldwide GM Certification Training 2008
Microtel Inn & Suites Franchise GM Conference 2008
Wyndham Hotel Group Global Conference 2010
References
Travis L. Burt 915-***-****
Keith Blevins 915-***-****
Christie Hoffman 915-***-****
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