Customer Service Data Entry
Resume:
Sophia Alcaraz
Albuquerque, NM, 87121
Objective
To acquire a full time position where experience and personal skills will have valuable
application, and in environment where I can grow and succeed.
Work History
2010/2011 Molina Healthcare of New Mexico
Clerical Assistant-QI/HEDIS-My experiences include collecting and requesting medical records,
data entry, answering telephones, sending and receiving fax, scheduling appointments and other
general customer services. I am also familiar with Windows, Excel, MsWord and Outlook.
2008/2010 International House of Pancakes
Server-My duties included taking orders from guest and seeing that all orders were correct
And served in a timely fashion, I also was involved in training Processes. I am experienced in
The cash register computer system and with customer service.
2006/2008 Hospital Services Corporation
Assistant Credentialing Analyst- Internal Access data entry, ran national practitioner data
Bank (NPDB) reports, Verified licenses for NCQA files, file maintenance, billing, call clients for
New insurance information on their practice.
2005/2006 America Online
Customer Service/ Saves Lead- My duties include answering phones, training other
Consultants, Problem solving when it came to billing issues and service quality tech
Issues, I am qualified in the use of different phone communication systems.
2003/2005 T-Mobile
Customer Service/ Retention Saves- My duties include answering incoming calls, Keep Customers from
cancelation of their services, place orders for phone up grades, Problem solving with billing issues, trouble
shooting on phones, I am qualified in the use of different phone communication systems.
2001/2002 ST. Joseph Health Care
Medical Receptionist/ Records Clerk-Customer service, answering phones, medical record
Pulling and filling in alpha and numeric orders. I am resourceful in computers, phone systems,
Fax systems, and filling systems.
Education
J.F Polytechnic High School Sun Valley California
Ashworth university
CNM of New Mexico
Employer Addresses
International House of Pancakes 3711 Ellison Rd N.W Albuquerque, NM 505-***-****
Hospital services Corporation 2121 Osuna Rd N.E Albuquerque, NM 505-***-****
America online 8400 Jefferson N.E Albuquerque, NM (505) closed
T-Mobile Manual NE Albuquerque, NM
ST Joseph Health Care 4701 Montgomery N.E Albuquerque, NM 505-***-****
References
Sandra Soriano 818-***-****
Julianna Lopez 505-***-****
Felicia Jinzo 505-***-****
Jennifer Jones 505-***-****
Alicia Sanchez 505-***-****
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