Project Manager Customer Service
Resume:
Kerry Kvalevog 320-***-****
***** ****** ** *****, ** 55712 ********@********.***
Professional Profile
• •
Construction knowledge Negotiation
• •
Customer service Statement taking
• •
Excel Subrogation inspection
• •
Evidence handling Sympathetic
• •
Ladder safety Time management
• •
Microsoft Word Xactimate 24/25/27
Professional Experience
Independent Adjuster
2009 - Present
Property Field Adjuster
Responsibilities:
• Initiate first contact with the insured to setup inspection appointment.
• Explaining coverage, deductible and depreciation to the insured.
• Ensuring the insured understands all documentation.
• Perform field inspections which include digital photos, disbursing funds and
providing written reports on my findings.
• Creating estimates using Xactimate24/25/27
• Monitoring the claim through closure.
• Licensed in MN
American Family Insurance
2006-2009
Property Field Adjuster
Responsibilities:
• Initiate first contact with the insured to setup inspection appointment.
• Explaining coverage, deductible and depreciation to the insured.
• Ensuring the insured understands all documentation.
• Perform field inspections which include digital photos, disbursing funds and
providing written reports on my findings.
• Creating estimates using Xactimate24
• Monitoring the claim through closure.
NCA Group
2005-2006
Independent Adjuster
Responsibilities:
• Initiate first contact with the insured to setup inspection appointment.
• Explaining coverage, deductible and depreciation to the insured.
• Ensuring the insured understands the necessary documentation.
• Perform field inspections which include taking statements, digital photos,
disbursing funds and providing written reports on my investigation.
• Creating estimates using Xactimate24
• Monitoring the claim through closure
.
Rainbow Restoration
2004-2005
Estimator
Responsibilities:
• Residential and commercial fire and water repair.
• Estimate and run construction projects from conception through completion. This
included insuring the proper paper work was filled out and filed correctly.
Monitoring and collecting account receivables.
• Estimate and sell fire and water loss projects. This included tracking job costs,
purchasing materials and scheduling subcontractors.
• Worked with the insured and claims adjusters to maintain a high level of
customer satisfaction. Duties included obtaining insurance and lien
requirements; vendor pricing and material availability; purchasing of materials
and scheduling of subcontractors.
Loyear Restoration
2003-2004
Construction Manager
Responsibilities:
• Residential and commercial fire and water repair.
• Supervised 2 other Estimators, this included ensuring their estimates were
completed correctly and in a timely manner.
• Estimate and run construction projects from conception through completion. This
included insuring the proper paper work was filled out and filed correctly.
Monitoring and collecting account receivables.
• Estimate and sell fire and water loss projects.
• Track job costs to insure profitability. Purchase materials and schedule
subcontractors.
• Worked with the insured and claims adjusters to maintain a high level of
customer satisfaction. Duties included obtaining insurance and lien
requirements; vendor pricing and material availability; purchasing of materials
and scheduling of subcontractors.
Superior Construction Services
2000-2002
Project Manager
Responsibilities:
• Monitored projects from start to finish.
• Review projects from the estimators and apply for proper permits. I would make
a project schedule, order materials and schedule subcontractors.
• Ensured all inspections were completed.
• Monitored job cost using the Xactimate estimating program.
• Approved vendor invoices and change orders.
• Utilized Microsoft Project to ensure on time completion dates were met, helping
to maintain a high level of customer satisfaction.
.
Education
1994 - 1996 Dunwoody Institute
Construction Management
> Certificate of Completion
1979 - 1982 United States Marine Corps
Communications
> Graduated
1976 - 1979 Saint Paul Central High School
> Graduated
References: Available upon request
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