Customer Service Sales

*** ********** ***

W Hempstead NY ***** Phone 516-***-****

E-mail ***********@***.*** Monique M. Cummings

Objective To gain employment in a new line of business to

enhance and utilize my skills in managerial and

customer service. In return I'll become a valued

employee within the company.

Education 2000 - 2005 SUNY College at Old Westbury

Westbury, NY

Bachelors of Science

Management Information System

Professional 2003 - Present Astoria Federal Savings Rockville

experience Centre, NY

Operations Supervisor / Certified Teller Trainer

Reviewing operating procedures for the branch, to

ensure compliance with the established policy and

procedures.

Effectively manage financial reporting of the

branch to ensure cash flow accuracy.

Prepare and conduct annual performance evaluations

with the appropriate recommendations for

advancement or disciplinary actions.

Conducting monthly audits of teller cash boxes,

reserved vault cash, ATM, all negotiable

instruments, and auditing daily transactions

Conducting Sales Management Activities for Teller

and Customer Service Representatives to ensure

overall goal attainment.

Ensuing the staff achieve acceptable Mystery Shop.

Ensuring that customer service levels and sales

expectations are met.

Assisting customer is daily transactions. While

ensuring that Problem Resolution service standards

are adhered to.

2001 - 2008 1-800-Flowers.com

Carle Place, NY

Customer Service Specialist

Responsible for assisting customers with any

concerns regarding products that are offered.

Manage heavy flow of in bound calls

Assisting customers while using superior customer

service when placing orders, giving delivery

confirmations, and checking order status.

Conducting quality check on floral delivery.

Accreditations Certified Teller Trainer (CTT) Certification April

2007.

Volunteer Volunteer at the annual Astoria Federal Savings

experience Fall Festival yearly.

References Furnish upon request

Contact this candidate