Customer Service Manager

Emanuel Harper

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Atlanta, GA *0350

Home: ***/***/****

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Emanuel J. Harper

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Objective: Seeking a kitchen position in a high volume restaurant.

Utilizing my skills in customer service and skills at inventory control. .

To promote growth within company.

Accomplishments: 10 years experience

. Executed daily prep list and alcohol counts

. Ordered inventory supplies from various distributors.

. Was instrumental in controlling and achieving low food costs.

. Assisted in hiring and assigning of personnel.

. Experienced in Training franchisees in corporate standards and

procedures.

. Investigated and resolved food quality and service complaints.

. Trained front and back of the house employees.

. Supervised up to 15 employees, scheduled work hours, resolved

conflicts.

. Successfully handled repair and maintenance of restaurants.

. Maintained the highest level of customer service.

. Obtained serv-safe certification

* Enforced cash handling procedures to prevent shorts and

unexplained overages.

* Frosted and decorated gourmet cup cakes in a high volume

bakery

Employment:

Camicakes Atlanta, GA 09/10 to present

assembler

Boneheads Atlanta, GA 02/10 to 12/10

Grill cook

Boneheads/ Raving Brands Atlanta, GA. 11/04 to 1/09

Asst. General Manager

Publix Atlanta, GA 10/05 to 02/06

Stock clerk

Bear rock Cafe Atlanta, GA 11/04 to 12/05

Kitchen team supervisor

Ihop Atlanta, GA 01/04 to 03/05

Grill cook

Bobs Bigboy Capital Heights, MD 10/86 to 11/94

Asst. Manager/ grill cook

Education: Largo Senior High School Upper Marlboro, MD

Diploma 1990

Lincoln Technical Institute Columbia, MD

Diploma Automotive Technology 1997

References: Available upon request

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