Project Quality Control

David Rodrigues

*** ****** ****** **** ********* Blvd, #202

Goleta, CA 93117 West Hollywood, CA 90046

805-***-**** (as of 9/1/2011)

*****.******.*********@*****.***

Areas of Expertise

. Microsoft Office

. Editing

. Proofing

. Production

. Commitment to Quality Control

. Adobe Creative Suite

. Document Production

. Information Technology

. Written and Verbal communication with staff

. Team-oriented

. Ability to maintain high level of quality with demanding deadlines

Chronology

03/04-present: URS Corporation, Goleta, CA

Word Processor (03/04-10/06, 06/08-present)

. Formatting, proofing, editing, revising, and production of large, multi-

disciplined, complex documents and reports for government and local

agencies

. Maintaining Quality Control/Quality Assurance (QA/QC) and file

organization/document control

. Use of Chicago Manual of Style to maintain consistent grammatical and

referenced material standard

. Proficiency in Adobe Acrobat, Microsoft Word/Excel

. Integrating and implementation of new procedures/processes to increase

productivity and efficiency of department (creation of "How To" documents

and templates for common office documents)

. Desktop publishing duties as requested

. Coordination of mailings as required and associated tasks

Responsibilities include overseeing and training department staff, managing

temporary staffing needs, time management for balancing workload and

prioritizing requested word processing and related requests to satisfy

office needs, adhering to QA/QC process to consistently produce quality

work product. Position also requires assisting/managing Project Managers

needs and expectations, attending project meetings, and regularly working

overtime to meet project deadlines. Also responsible for coordinating with

vendors for report production and other applicable needs.

General Duties: Creating and formatting existing documents, reports,

spreadsheets, Power Point presentations as well as occasional digital image

editing requests; tracking and maintaining schedule for production of large

multi-disciplinary documents for various governmental agency review; and

coordination with outside vendors for production needs. Other general

responsibilities include production of in-house documents, ensuring

performance of production room copiers/call service as needed for repairs,

ordering of necessary supplies in preparation of large production jobs.

Position frequently assists with technical questions for office staff

regarding formatting, Microsoft Office programs, and general administrative

tasks as well as occasional reception coverage.

Assistant LAN Administrator/Helpdesk Support (10/06-06/08, currently

serving as backup to IT Department)

. Desktop/laptop builds for staff

. Hardware/software support for end-users

. Network maintenance and backup

. Strict adherence to Corporate Policies and Procedures

. Office intranet site build and maintenance

Assistant to Central Coast Operations LAN Administrator and help desk

support servicing offices and project sites in Ventura, Camarillo, Goleta,

Santa Maria, Casmalia, Gaviota, and Guadalupe. Responsible for maintenance

of all corporate desktops, laptops, servers, associated peripherals and A/V

equipment including regular operating system and software updates, software

and hardware installations, and support for end users. Formatting and

preparation of all desktops/laptops for users and related support.

Other ongoing responsibilities include but are not limited to: management

of pool laptop inventory and scheduling; creation, updating, and

implementation office intranet website; daily and weekly backup of network

files and coordination of off-site storage with outside vendor; working

with west coast regional manager for placing orders, adhering to corporate

policies and procedures; on-call availability for staff needs; software

installations. General help desk for staff regarding printers, software and

other mechanical errors. Creation and implementation of Disaster Recovery

Plan. Recipient of 2009 Corporate Pyramid Award of Excellence for IT Team

Disaster Response based on western region submittals. Support for all

Central Coast Operations including project sites in Guadalupe, Santa Maria,

Casmalia, Goleta, Ventura, and Camarillo. Remote desktop. Symantec Endpoint

Protection, Symantec Backup Exec. HP support. Helped create ground up

office network in Santa Maria office. Network printers and scanners. Set up

for presentations. Desktop/laptop repair. General end-user support.

Preparation of "How-to" documents for staff to help streamline common

helpdesk requests.

08/01-03/04: Santa Barbara Conference & Visitors Bureau and Film

Commission, Santa Barbara, CA

Tourism/Marketing Coordinator, Film Commission Associate

Staff Support: Departmental support for all areas including County Film

Commission, Information Systems, Public Relations and Sales. Regular IT

backup support including troubleshooting, helpdesk, inventory, weekly

server backup, and workstation maintenance (software/operating system

upgrades etc.). Preparation of "How-to" documents for software as well as

instructional documents for procedures and FAQs.

Project Administrator: Overseeing and training of all staff on organizing

and assigning project teams and all aspects such as resource allocation and

scheduling of tasks with use of Microsoft Project.

General Duties: Daily administrative responsibilities including servicing

visitor and client inquiries for Sales and Film; creation of various

reports for tracking advertising and economic impact of visitors and

production in Santa Barbara County; arranging meetings (on- and off-site)

and organizing Familiarization Tours. Position required preparation and

attendance of various trade shows. Other responsibilities range from layout

and editing assistance for publications, brochures, and paid advertising;

assistance with company web sites; creating Public Relations photo CDs and

several other projects.

03/00-06/01: Leasecomm Corporation, Woburn, MA

Skiptracing, Legal Department

Duties: Locating delinquent customers for legal process via online

databases, credit reports, outgoing calls, e-mail, state RMV software, and

property and asset searches. Handling high priority requests from Legal

Resolutions department for immediate attention. Responsible for new

employee training and technical support within the department. Working with

other department employees sharing various tools and contacts for efficient

and accurate results. Updating and maintaining accurate notes on all

accounts. Working well in a fast paced team-oriented environment.

06/98-03/00: Allied Creditor Services, Billerica, MA

Skiptracing/Accounts Manager

Duties: Producing adequate and consistent fees collecting past due accounts

by telephone contact and billing by mail while managing incoming calls and

new accounts. Contacting and billing insurance companies by mail, fax, or

phone and prioritizing claims and filing appropriately. Maintaining

accurate and current files on database to achieve monthly performance

goals. Skip tracing via TRW reports, Internet access, general directory

assistance, and state RMV software.

Awards

. 2006/URS Corporation, Quarterly Great Place to Work Award for Outstanding

Performance

. 2009/URS Corporation 1st Annual Pyramid Awards, Award of Excellence for

Support Services, West Regions 1 and 2 - Disaster Response/Recovery Plan

Specialized Training

Graphic Design Certificate Program, Santa Barbara City College - in process

Computer Skills

. Adobe Creative Suite - Photoshop, Illustrator, Dreamweaver, In Design,

Acrobat

. Microsoft Office products

. Windows and Macintosh platform operating systems

. IBM Lotus Notes

. ACT contact database

. Windows Server 2003, Active Directory

. Symantec Backup Exec

. Altiris Management Console

. All aspects of internet

Education

9/03-current: Santa Barbara City College, Santa Barbara, CA -

Graphic Design Certification Program which includes the following

disciplines Typography, Art; Multimedia-Emphasis on Graphic and Web Design;

Other areas include Audio Engineering and Photography

References provided upon request.

Contact this candidate