Sales Manager
Resume:
C. Michelle Tucker
Lanett, Al **863
Cell: 706-***-**** Email: abgyep@r.postjobfree.com
Objective To obtain an administrative position with a
progressive company that will allow me to utilize
my leadership and organizational skills.
Experience Branch Manager (The Money Store) June 1, 2010 -
Present
Maintain effective operation and continued growth
of location. Provide leadership, direction and
effective tools to assure growth and competence to
all location employees.
Sales and Service of TMS product.
Employee Relations- Recruiting, hiring, training,
evaluating, developing and terminating of location
staff.
Location Management - Review operating results
daily, weekly and monthly to identify areas of
opportunity for increased profits and decreased
expenses. Ensure procedures for opening, closing,
banking, collections, audits and local marketing.
Budget Control - Manage P&L; continuously identify
ways to control costs.
Leadership- Communicate consistent with the company
creed and vision and Provide guidance in all
aspects of operations. Recognize and develop
skills/abilities of staff.
Product knowledge- Understand new and current
products.
Marketing - Maintain an on-going marketing strategy
for the location.
Team Player- Provide operational support by working
with other locations.
Collections- Lead team in collecting Past Due, NSF,
Write offs and field calls.
Data Entry- Complete transactions accurately and in
a timely manner on both new and existing accounts.
Phone Calls- Manage incoming and outgoing calls in
a professional manner
Center Appearance- Manage the appearance of
location by keeping it clean and organized.
Local Travel- Assist with marketing, collections,
staffing and banking responsibilities
Daily Management of funds- Count drawers/vault
several times throughout the day
Substitute Teacher (Lanett City Schools) February
2010 - May 2010
Store Manager - March 1998-October 2009 (Verizon
Wireless Feb. 08, 2009 - October 17, 2009; Alltel
Feb 2005 - Feb 2009; PSC/InterCel Wireless March
1998-Feb 2005)
Responsibilities included but were not limited to
driving productivity to ensure each Wireless
Consultant met/exceeded all sales objectives;
Effectively coached, trained and recruited of staff
through the performance management process;
Performed yearly performance evaluations of
consultants; Effectively handled escalated customer
service issues; Effectively ensured that each
customer and prospective customers were treated
with the highest levels of courtesy and
professionalism. Effectively managed financial
control through inventory and adjustment
procedures; Opened and closed the store;
scheduled the staff; Performed floor observations
of the sales and service processes; Performed back
office duties including exception reporting,
inventory (receiving, shipping, counting and
reconcile) and repair and other administrative
tasks; Effectively set unprecedented benchmark for
store audit scores quarterly. Effectively
maintained a teamwork atmosphere. Remained up to
date on all products and services, industry and
competitive trends and reinforced findings with the
team.
Kiosk Division Manager (PSC Wireless)
(Interim June 2002- October 2002; Permanent
October 2002 - February 2003)
Responsible for making sure retail sales
representatives met or exceeded quota/budget
revenue; Keep each location updated with all
current and expired promotions; Responsible for
scheduling, training, coaching and recruiting;
Maintained adequate monthly inventory counts at
each location; Directly responsible for 11 kiosk
(Wal-Mart and malls ) locations with a total of 17
employees.
Senior Sales Representative -Team Leader (PSC
Wireless/InterCel)
(October 1995 - March 1998)
Lead Salesperson; Supervised two employees; Sold
phones and services; Entered orders for credit and
data entry; Handled equipment changes and
programmed phones; Maintained store display area
for seasonal appearance, current product line and
accessory display. Handled store scheduling and
coordinated backup sales coverage. Maintained
inventory level - reviewed, tracked and reconciled
monthly. Provided excellent customer service
support for any customer or prospect. Participated
in sales meeting to report progress, shared ideas,
and promoted teamwork. Also, assisted in taking
and posting customers' payments.
Sales Administrative Assistant (PSC
Wireless/InterCel)
August 1995 - October 1995
Assisted Sales Director and Customer Services
Director: Responsible for daily, weekly and
monthly sales reports; Sorted original paperwork,
answered phones, filed, typed, and faxed; Worked
referral program; Back-up for walk-in sales; On
going inside support for sales function and
specifically with Account Executives and Agents;
Maintained agents contracts and agent directories.
Customer Services Representative (PSC
Wireless/InterCel)
August 1993-August 1995
Handled any customers' transactions; Responsible
for answering telephones, data-entry, stolen
phones, stolen report, weekly surveys, checked four
daily reports (esn mismatch, on billing not
switch, on switch not billing, and aborted),
disconnects, reconnects suspends, unsuspends and
troubles; roaming coordinator assistant and
walk-in sales. Back-up to receptionist (payments
and directing customers).
Education 1988-1992 Alabama A&M University Huntsville, Al
B.S. Business Administration with concentration in
Management
Magna Cum Laude 3.78/4.00
Graduated December 1992
Received Highest Academic Awards in Management as
Junior (91) and Senior (92)
Trainings:
The Indispensable Assistant - Skill Path Seminars
How To Be a Great Communicator - Fred Pryor
Seminars
Leadership & Supervisory Skills for Women -
National Seminars Group
Coaching Skills for Managers and Supervisors - Fred
Pryor Seminars
Masterful Coaching
Affiliations
Volunteer Lanett Recreation Department
Volunteer Alabama Hawks and Bama Bulls YBOA
Organization
President Lanett Jr. High P.T.O.
References Available upon request
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