Sales Manager

C. Michelle Tucker

**** *. *** **.

Lanett, Al **863

Cell: 706-***-**** Email: ******@*******.***

Objective To obtain an administrative position with a

progressive company that will allow me to utilize

my leadership and organizational skills.

Experience Branch Manager (The Money Store) June 1, 2010 -

Present

Maintain effective operation and continued growth

of location. Provide leadership, direction and

effective tools to assure growth and competence to

all location employees.

Sales and Service of TMS product.

Employee Relations- Recruiting, hiring, training,

evaluating, developing and terminating of location

staff.

Location Management - Review operating results

daily, weekly and monthly to identify areas of

opportunity for increased profits and decreased

expenses. Ensure procedures for opening, closing,

banking, collections, audits and local marketing.

Budget Control - Manage P&L; continuously identify

ways to control costs.

Leadership- Communicate consistent with the company

creed and vision and Provide guidance in all

aspects of operations. Recognize and develop

skills/abilities of staff.

Product knowledge- Understand new and current

products.

Marketing - Maintain an on-going marketing strategy

for the location.

Team Player- Provide operational support by working

with other locations.

Collections- Lead team in collecting Past Due, NSF,

Write offs and field calls.

Data Entry- Complete transactions accurately and in

a timely manner on both new and existing accounts.

Phone Calls- Manage incoming and outgoing calls in

a professional manner

Center Appearance- Manage the appearance of

location by keeping it clean and organized.

Local Travel- Assist with marketing, collections,

staffing and banking responsibilities

Daily Management of funds- Count drawers/vault

several times throughout the day

Substitute Teacher (Lanett City Schools) February

2010 - May 2010

Store Manager - March 1998-October 2009 (Verizon

Wireless Feb. 08, 2009 - October 17, 2009; Alltel

Feb 2005 - Feb 2009; PSC/InterCel Wireless March

1998-Feb 2005)

Responsibilities included but were not limited to

driving productivity to ensure each Wireless

Consultant met/exceeded all sales objectives;

Effectively coached, trained and recruited of staff

through the performance management process;

Performed yearly performance evaluations of

consultants; Effectively handled escalated customer

service issues; Effectively ensured that each

customer and prospective customers were treated

with the highest levels of courtesy and

professionalism. Effectively managed financial

control through inventory and adjustment

procedures; Opened and closed the store;

scheduled the staff; Performed floor observations

of the sales and service processes; Performed back

office duties including exception reporting,

inventory (receiving, shipping, counting and

reconcile) and repair and other administrative

tasks; Effectively set unprecedented benchmark for

store audit scores quarterly. Effectively

maintained a teamwork atmosphere. Remained up to

date on all products and services, industry and

competitive trends and reinforced findings with the

team.

Kiosk Division Manager (PSC Wireless)

(Interim June 2002- October 2002; Permanent

October 2002 - February 2003)

Responsible for making sure retail sales

representatives met or exceeded quota/budget

revenue; Keep each location updated with all

current and expired promotions; Responsible for

scheduling, training, coaching and recruiting;

Maintained adequate monthly inventory counts at

each location; Directly responsible for 11 kiosk

(Wal-Mart and malls ) locations with a total of 17

employees.

Senior Sales Representative -Team Leader (PSC

Wireless/InterCel)

(October 1995 - March 1998)

Lead Salesperson; Supervised two employees; Sold

phones and services; Entered orders for credit and

data entry; Handled equipment changes and

programmed phones; Maintained store display area

for seasonal appearance, current product line and

accessory display. Handled store scheduling and

coordinated backup sales coverage. Maintained

inventory level - reviewed, tracked and reconciled

monthly. Provided excellent customer service

support for any customer or prospect. Participated

in sales meeting to report progress, shared ideas,

and promoted teamwork. Also, assisted in taking

and posting customers' payments.

Sales Administrative Assistant (PSC

Wireless/InterCel)

August 1995 - October 1995

Assisted Sales Director and Customer Services

Director: Responsible for daily, weekly and

monthly sales reports; Sorted original paperwork,

answered phones, filed, typed, and faxed; Worked

referral program; Back-up for walk-in sales; On

going inside support for sales function and

specifically with Account Executives and Agents;

Maintained agents contracts and agent directories.

Customer Services Representative (PSC

Wireless/InterCel)

August 1993-August 1995

Handled any customers' transactions; Responsible

for answering telephones, data-entry, stolen

phones, stolen report, weekly surveys, checked four

daily reports (esn mismatch, on billing not

switch, on switch not billing, and aborted),

disconnects, reconnects suspends, unsuspends and

troubles; roaming coordinator assistant and

walk-in sales. Back-up to receptionist (payments

and directing customers).

Education 1988-1992 Alabama A&M University Huntsville, Al

B.S. Business Administration with concentration in

Management

Magna Cum Laude 3.78/4.00

Graduated December 1992

Received Highest Academic Awards in Management as

Junior (91) and Senior (92)

Trainings:

The Indispensable Assistant - Skill Path Seminars

How To Be a Great Communicator - Fred Pryor

Seminars

Leadership & Supervisory Skills for Women -

National Seminars Group

Coaching Skills for Managers and Supervisors - Fred

Pryor Seminars

Masterful Coaching

Affiliations

Volunteer Lanett Recreation Department

Volunteer Alabama Hawks and Bama Bulls YBOA

Organization

President Lanett Jr. High P.T.O.

References Available upon request

Contact this candidate