Customer Service Administrative Assistant
Resume:
Rachel Henning
Address: **** ****** ***** *** *, Glen Burnie, MD 21061
Telephone: 443-***-****
Email: **************@*****.***
Objective
I am seeking a challenging position as an interior designer/consultant that will cultivate my experience and
education; as well as provide an avenue in which I can express my passion, creativity, flexibility, and ideas while
utilizing my interior design abilities.
Software Qualifications
Computer Software: Microsoft Word, Excel, Outlook, Publisher, PowerPoint, AutoCAD, Adobe Photoshop &
Corel Elements/photoshop
Operating Systems: Vista, Windows XP, Windows 7
Personal Attributes
Team player, creative, flexible, adaptable, organized, coordinator, creative, eager to learn, committed.
Work History
*J.J Haines & Company *April 2011 – Present
Receptionist/Administrative Assistant
• Greeted and directed all visitors, including vendors, clients, customers, and job candidates.
• Provided customer service by proper routing of incoming calls on a 10 line phone.
• Scheduled conference room reservations as requested and maintained lobby area and conference rooms.
• Coordinates all activities for the monthly newsletter, “Connection”, including gathering articles, pictures, inputting
articles, design layout, detail grammar, and sending to all locations.
• Updated and maintained daily the LCD Projector Slide Show with upcoming events, news, pictures, previous events,
and new hire information.
• Handled special administrative projects, as well as overflow work from department and administrative assistants.
• Kept up to date the company photo album and office extensions.
• Provided backup coverage for the mail room.
*Calico Corners *September 2010 – March 2011
Design Consultant/Sales Associate
o Made daily home calls to evaluate the customer’s needs and provide an individualized design solution that closes the
sale.
Consulted clients on the design floor to create individualized design solutions.
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Remained current and knowledgeable on designs, drapery fabrics, upholstery fabrics, trim work, furniture,
o
hardware, and color trends to create fashionable design solutions.
Able to visualize a finished project and convey the outcome to the client.
o
Inspired customers by showing textile fabrics of different textures, colors, and designs.
o
Communicated with customer service regarding problems, issues and/or questions about fabric stock.
o
Professionally greeted customers and expressed the concept of Calico Corners, as well as obtain appointments and
o
in home consultations.
Entered and monitored orders utilizing the sales system.
o
*Restoration Hardware *August 2010 – October 2010
Design Consultant/Sales Associate
o Regularly made follow up calls to evaluate the customer’s needs and provide an individualized design solution that
closes the sale.
o Consulted clients on the design floor to create individualized design solutions.
o Remained current on design, color trends, furniture, hardware, linens, and drapery to create fashionable design
solutions.
o Met daily with the team to provide exceptional service to customers, by keeping customers informed of the design
and concept. As well as keep customers informed of their order status.
o Attended team meetings to be better equipped with Restoration Hardware’s design concept.
o Professionally greeted customers and showed them around the design floor to develop the sale and further their
knowledge on the products.
*Baptist Convention of MD/DE *May 2008 – August 2010
Administrative Assistant
o Communicated regularly with clients to address ongoing changes and updates
o Created organizational charts, diagrams, newsletters, contact list, and email distribution list.
o Constructed, compiled, and organized databases.
o Designed and created media for seminars, and maintained registration sign up for training classes or seminars.
o Updated website and maintained the inventory and filing system.
o Attended monthly and weekly meetings and composed meeting minutes.
o Operated a 15 line phone.
o Event planning for conferences, concerts, meetings, training classes, and seminars.
o Scheduled meeting, appointments, events, and conferences.
o Was an Annual Conference Vendor and assembled materials.
o Prepared formal presentation slides, handouts, and/or other visual aid materials.
*Flight Crew Tax Services *Jan 2008 – May 2008 & Jan 2010 – April 2010
Administrative Assistant
o Assisted the CEO with planning.
o Compiled major lists and spreadsheets.
o Answered phones, returned calls, and communicated with clients consistently on a daily basis.
o Gathered tax information, sealed, and filed it for each client.
Closed and open up the office.
o
Scheduled meetings and appointments for every client to meet with the accountant.
o
*All About Kids Productions/Lamplight Artists *Reoccurring summer employment from May 07– August 09
Artistic Lead for the Production Team
o Led production camps of 1s t 6th graders throughout the summer.
o Oversaw all aspects of performance training and final production on a weekly basis.
o Provided general oversight to the team schedule.
o Taught 1st 6th graders how to dance, sing, and perform on stage.
o Most camps provided over 50+ students.
o Designed and created slideshows of the camp on a daily basis using Microsoft PowerPoint.
o Took pictures and video of the camp each day.
o Sold merchandise at the end of the week and kept inventory.
o Programmed and set up the light display for the end of the week show.
Education
Oakland Mills High School 2002 2006
Graduated H.S. Diploma
Howard Community College 2007 2009
Major Interior Design
Professional References
Kay Ward Calico Corners Supervisor 443-***-****
Mandy Memmel Re Creations Interiors Friend 443-***-****
Josie Smith J.J Haines & Co. Supervisor 410-***-****
Bill Archer Missionary of Music and Worship Supervisor 443-***-****
At the Baptist Convention of MD/DE
Del Morgan CEO Lamplight Artists Supervisor 443-***-****
Contact this candidate