Manager Software

Sherman J. Sedgwick Jr.

***** * ***** **, ******, CO 80012 Home: 303-***-**** - Cell: (720) 231-

1253: *************@*******.***

Objective: Position in Management Information Systems (MIS)

Profile

Experienced IT supervisor and Helpdesk Assistant Manager with more than 14

years of experience overseeing day-to-operations for company properties

using Lawson financial software. Detail oriented, able to work well

independently and possessing strong people skills. Professional expertise

includes software design development, modification of software, technical

training and computer operations.

Core Qualifications

. Used Lawson Financial software to process payroll and accounts payable.

. Supervisor of department responsible for successful troubleshooting of

issues and insuring that requests were processed in a timely manner.

. Interacted with company vendors to support a successful response for data

center equipment and software.

. Lawson Security Manager who set up users with Lawson applications and

ensured data security by limiting user's access to Lawson.

. Worked with upper level managers to produce quality results.

. Maintained facilities, operations and network over a seven-day period.

Professional Experience

Helpdesk Assistant Manager Xanterra Parks and

Resorts

1996-2011 Greenwood Village, CO

Ensured that helpdesk system and knowledge base were kept current and

accurate. Worked in conjunction with other IT managers and directors to

resolve problems. Implemented appropriate security procedures and provided

leadership to team including training and organization of the department.

Computer Systems Designer Martin Marietta

Astronautics

1984-1992 Denver, CO

Maintained software for classified projects through enhancements,

modifications and design in a COBOL environment. Developed a new way of

producing bomb impact plots on HP 9820 programmable desk calculator.

Designed and maintained spreadsheets for host software.

Instructor, Computer Sciences School USAF

1982-1983 Quantico Marine Base,

Quantico, VA

Instructor in COBOL, Fortran and Assembly languages to Marine Corps

officers.

Education

Arapahoe Community College 1983

C Programming and Unix Courses Littleton, CO

COBOL Programming School 1982-83

Computer Programming Courses Quantico, VA

Lowry Air Force Base 1980

Computer Programming and Analyst Courses Denver, CO

Security Clearance

Top Secret (Not Current)

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