Human Resources Customer Service

JoAnn L. Feligno

** ****** **** ******

Wake Forest, NC 27587

(h) 919-***-**** *****.*******@**.**.*** (m) 919-***-****

SENIOR HR DIRECTOR

Over 20 years experience producing results by effectively developing and

managing teams and individual contributors. Visionary leader who

understands strategic and tactical objectives and how to successfully meet

deliverables. Expertise includes leading employees and organizations

through change by building credibility, trust, and collaboration. Natural

interpersonal style that forges alliances, develops talent and solves

problems using innovative techniques.

Strategic Planning Internal and external collaboration

Forecasting Leadership development and coaching

Organizational assessment Workforce planning/development

Building and leading teams Regulatory compliance

EXPERIENCE

NC Department of Health and Human Services, Raleigh, NC 2004-present

HR Director 2/2005-present

Employee Relations Specialist 10/2004-2/2005

Direct the total human resources program for the Division of Vocational

Rehabilitation (1000 employees) and the Division of Services for the Deaf

and Hard of Hearing (65 employees). Oversee the HR programs for Disability

Determination Services and Services for the Blind. Direct activities of

Staff Development for DVRS. Supervise 12 direct and 8 indirect reports.

. Facilitated development of new service delivery model for VR,

resulting in more time for Rehabilitation Counselors to provide

mandated services by assigning non-mandated duties to a new

classification. Also provided career path for internal staff.

. Participated in conversion to SAP based HRIS. Included internal

quality monitoring.

. Improved compliance with mandated safety training requirements via on-

line modules.

. Co-lead division-wide Recruitment and Retention Committee with focus

on marketing to targeted candidate pools to increase diversity, and

retention of high performers.

Coaching Perspective, Inc., Wake Forest, NC 1997-2004

President

Provided HR consulting and executive coaching to growing companies,

including family-owned businesses, start-ups/emerging, and mid-size

corporations. Clients represent a variety of industries:

telecommunications, manufacturing, distribution, non-profit, and utilities.

. Facilitated annual meetings yielding strategic initiatives.

. Assessed and assisted readiness for growth for businesses and

individuals.

. Successfully coached teams and individuals to improved efficiency and

productivity.

. Involved with Wake Forest Chamber of Commerce, serving on the

Education Committee and Leadership Wake Forest (Board member)

919-***-**** *****.*******@**.**.*** JoAnn L. Feligno

Page 2

New York State OMH 1988-1996

Director Human Resources Management

As member of executive management team, provided HR input and leadership

for two state-operated psychiatric centers with 24/7 operation.

Participated in long-range strategic planning, forecasting, and daily

operations. Supervised staff of 10. Administered five collective

bargaining agreements, representing three labor unions. Assisted with

JCAHO survey preparation.

. Restructured Human Resources Department to focus on customer service.

Nominated for Governor's Productivity Award.

. Developed and implemented unique initiatives including restructuring

jobs to maximize utilization of staff, improve service delivery, and

reduce overtime. Overtime costs reduced 40% within first 3 months of

implementation and savings remained consistent.

. Managed HR aspects of facility closure and the economic impact on

surrounding counties. Working with local community college, developed

training programs to prepare staff for major changes in employment

opportunities. 95% of affected, eligible employees reemployed within

5 months of closure.

New York State OMH 1983-1988

Associate Personnel Administrator

Worked in two state-operated psychiatric centers during this time, one in a

rural location and one in an urban location. Managed Labor and Employee

Relations program for four years and staffing and recruitment program for

one year. Functioned as Special Investigator for patient abuse and neglect

complaints.

. Developed effective working relationships with three labor unions.

. Wrote and compiled the first comprehensive Human Resources Policy and

Procedure Manual which met the standards established by JCAHO, an

external accrediting body.

EDUCATION/TRAINING

Master of Public Administration, State University of New York at Brockport

Brockport, NY

Bachelor of Arts, English/Education, University of Rochester

Rochester, NY

Graduate of Coach University

Leadership Wake Forest (through Chamber of Commerce)

Results-based Interactions

VOLUNTEER

Member of Board of Directors, Wake Forest Chamber of Commerce, July 2006 -

June 2008

Chair of Leadership Wake Forest

Co-chair of Leadership Franklin County

Started and led entrepreneurs' group at church

Presenter for Communities in Schools entrepreneur program

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