Customer Service Sales

Nixa Blair

~ Fluent in Spanish and English ~

Tampa, FL 33626 • 941-***-**** • *********@*****.***

Results-driven professional eager to contribute proven Training, Project Management, Financial Analysis,

Sales / Marketing, and Client Relations expertise.

Profile

1. Demonstrate sharp decision-making skills, training proficiency, problem-solving abilities, interpersonal relations talents, and written / verbal communication proficiencies in supporting diverse business operations.

2. Dynamic project management talents; adept at multitasking within high-pressure, deadline-driven environments and strategically planning, prioritizing, and coordinating workflow to optimize productivity, efficiency, and quality.

3. Completed rigorous nine-week sales training program to enhance professional development.

~ Education ~

Master of Business Administration University of Phoenix

Bachelor of Arts in Criminology University of South Florida

Professional Synopsis

Training/Administrative Assistant, Sr., WellCare Health Plans, Tampa, Fl 2010-Present

1. Oversee and administer department specific training programs

2. Schedule department events, conference facilities, weekly/month department meetings, and plan and negotiate food and site locations where necessary

3. Asses training needs for the department in conjunction with management

4. Deliver training curriculum for department: on-boarding, new employee orientation and system/portal access

5. Assist with the development and maintenance of training manuals

6. Perform project work by conducting research, updating social media/websites and preparation of briefing charts and other presentation materials.

7. Review and revise training material as necessary

Trainer / quality assurance, National Payment Corporation, Tampa, Fl 2009-2010

1. Interpreted ongoing Training Needs Analysis and Assessments to help drive future training programs

2. Designed and delivered adult learning programs

3. Received excellent feedback on anonymous surveys from class facilitation

4. Planned and managed departmental activities, in conjunction with companywide monthly leadership and management activities.

5. Identified potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues.

6. Developed and maintained policy and procedure guide

7. Developed and implemented quality management strategy and plans including resources, change management systems, timescales, financials, to support, contribute to, and integrate within, the organization’s annual business plan and long-term strategy.

8. Created, designed and updated training and classroom materials for all courses taught including presentations, student handouts, leaders guide, activities and practical exercises

9. Tracked training completion and prepared reports using Learning Management System

Trainer, Hi-Line Motoring, Tampa, FL 2007-2009

1. Applied solid organizational talents toward directing wide-ranging administrative / HR/ financial efforts within a high-volume and high profile automotive specialty sales and brokerage operation, lead and trained a top-performing sales and administrative team toward attaining the maximization of business profits.

2. Partnered with leadership to implement effective training

3. Strategically steered marketing projects and budgets instrumental in increasing sales results, product awareness, and brand image, along with organizing and managing promotional activities and special events programming.

4. Created and facilitated classroom training on following topics-Microsoft Office, Sales, Customer Service Skills and Conflict Resolution

5. Monitored and reported the effectiveness of training programs

6. Managed training and development budget

7. Incorporated blended learning experiences into training programs including role-play, simulations, team exercises, group discussion and lecture format.

Mortgage Banker/Trainer, HomeBanc Mortgage Corporation, Sarasota/ Tampa, FL 2006 – 2007

1. Demonstrated dynamic financial abilities and interpersonal relations talents toward successfully originating, processing, and closing mortgage loans for a leader in consumer financing, including expertly structuring loans to accurately fit individualized client needs, and providing superior customer service.

2. Resourcefully networked between brokers, customers, and underwriting personnel as necessary.

3. Managed the on-going training of newly hired loan officers

4. Conducted new home buying seminars

Administrative Parent Liaison (Dean of Skill Development and Discipline),

Manatee County School Board, Bradenton, FL 2003 – 2006

1. Contributed sharp operational analysis skills to plan, implement, and evaluate school programming, along with directing staff efforts to implement critical goals and objectives toward optimizing academic results.

2. Supported the definition and dissemination of school-wide disciplinary policies and procedures to parents, students, staff, and community, including proficiently communicating organizational guidelines and initiatives.

3. Spearheaded the coordination of comprehensive school services and resources instrumental in promoting and maintaining open communication, positive student attitudes, and compliance with established lines of authority.

Collections Specialist, UNITED Consumer, Inc., Woodbridge, VA 2001 – 2002

1. Performed objective collection strategies while preserving solid client relationships and ensure optimal customer service levels at all times for over 300 accounts.

2. Successfully implemented fair corporate policies and procedures regarding the collection of overdue / delinquent accounts, including liaising with legal counsel and / or outside collections agencies when necessary to handle accounts and facilitate seamless administrative processes.

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