Customer Service Maintenance

TYSON R. BEISEL

*** ***** * ******, *********, Kansas 67449 * Home: 785-***-**** Cell: 224-***-**** * ************@*****.***

Facility Operations Manager

QUALIFICATIONS SUMMARY

• Versatile and technically sophisticated general maintenance and facility operations professional with over 20 years

of experience and demonstrated success in all aspects of building, grounds, facilities maintenance, building

repairs, and mechanical equipment operation.

• Proven ability to successfully complete multiple projects utilizing analytical problem solving, strategic planning,

and exceptional verbal and written communication and leadership skills to interface with technical engineers,

traces and labor employees to resolve exiting or anticipated problems.

• Highly proficient in multi disciplinary professional engineering concepts, principles, techniques, methodologies,

professional standards, safety procedures and best practices.

• Successful history of directing and organizing employee work operations in a manner that motivates individuals to

improve performance and quality, fulfilling a personal role within the organization.

• Recognized for honesty, integrity and a genuine passion with the reputation for always “going the extra mile” for

achieving organizational goals and exceeding expectations.

• Adaptable and flexible, able to rapidly assimilate new concepts, technologies, industries and cultures.

• Diplomatic, strong work ethics, high performer, investigative, analytical, resourceful and well respected by peers.

• Well-organized, detail-oriented and able to perform a variety of tasks under time pressure and strict deadlines.

• Proven leader with sound decision-making; multitask oriented and can be counted on to get the job done.

• Keeps current on new technological advances in operating a wide variety of machinery and hand, power and shop

tools.

• Maintain a working knowledge and practical use of products from a multitude of industry suppliers.

• Proficient with Microsoft Office (Word, Excel, PowerPoint), Outlook, Chronotek, Internet-based employee time

and attendance program.

• Honorable Discharge, United States Marine Corps, November 1995

CORE COMPETENCIES

Multi Site Operations Continuous Process Improvements Staff Leadership

Engineering Requirements Troubleshooting and Repair Problem Resolution

Quality Assurance/Control Process Improvement Public Relations

Records Maintenance Drawings and Blueprints Technical Support

Technical Documentation Organizational Planning Customer Service

Resource Management Team Development & Leadership Profit & Loss

Environmental/Health & Safety Contract Negotiations

PROFESSIONAL EXPERIENCE

ADVANTAGE BUILDING MAINTENANCE, Waukegan, IL 1995 - Present

Facilities Operations Manager/General Manager

Supervisor: Laura Hoffmann 847-***-****

Hours per week: 45+

Plan, organize and direct the day-to-day work activities: coordinated grounds maintenance to provide a high level of

maintenance to 40 customers in various facility locations. Serve as technical liaison and interfaced with customers,

employees and subcontractors for any specialty grounds or maintenance needs of customers. Oversee the daily operation

and sales. Ensure compliance with federal, state and local requirements regarding inspections, safety/OSHA regulations,

DOT and audit compliance. Schedule and conduct Safety meetings. Ensure delivery of customer service excellence. Set

and maintain productivity and quality standards. Hire, train and evaluate a cross functional team of employee work

procedures and policies. Manage vendor relations to ensure the cost-effective purchase of supplies. Meet and exceed all

company operations and sales goals. Provide facility and grounds management of 40 buildings, with customer locations

covering a four-county area. Manage all company accounts and supervise 28 employees, while focusing on providing

superior quality service.

• Successfully grew business from initial start-up phase to over $650k in annual sales through effective business

planning, creative sales techniques and innovative marketing campaigns.

• Contracted project jobs to improve cash flow and maximize utilization of equipment, finances and personnel.

• Consistently increased sales and maintained profitability each year.

• Secured accounts with major corporate entities including: Quest Diagnostics, Department of Immigration and

Naturalization Services, Kinder-care Learning Centers and Gillette Corporation.

• Targeted and secured strategic accounts with local and regional small to mid range companies.

• Established contracts with a wide variety of customers including: medical offices, dental offices, child care

centers, professional offices and manufacturing plants.

• Consistently maintained a high-standard performance record with exceptional service, follow-through and specific

attention to detail, which resulted in higher sales and better account retention.

• Selected and hired self-motivated management staff; trained them to be hard working, customer-focused and

detail oriented; enabled them to work with minimal day-to-day supervision.

• Developed and implemented periodic maintenance procedures and schedules for all company equipment and

vehicles.

• Developed and instituted best practices in all areas, ensuring that all staff shared a customer-oriented vision of

their roles.

• Improved control job quality and employee time accountability by implementing employee call-in/call-out

tracking system.

• Recognized by staff and senior management for creating an atmosphere of high morale, consistently coney and

attitude of appreciation, enthusiasm and integrity.

UNITED STATES MARINE CORPS 1988 - 1995

Aviation Ground Support Equipment Mechanic (GS-6072-5)

Hours per week: 40+

Supervisor: Dennis Miles

Inspected, maintained, repaired and tested aircraft maintenance of ground support equipment (GSE), including hydraulic,

pneumatic, structures systems and system components. Performed duties related to the licensing of aircraft maintenance

personel in the operation of ground support/special support equipment.

• Conducted inspection, maintenance, repairs and testing of multi-million dollar aircraft and aircraft maintenance

ground support equipment.

• Assigned collateral duties including: Training NCO, FOD (Foreign Object Damage) NCO, Disbursed technical

publication librarian, Safety NCO, Embark NCO, Hazardous Material/Waste NCO, Tool control NCO and

Corrosion Control Assistant NCO.

EDUCATION

High School Diploma, 1984

Herington High School, Herington, Kansas

Aviation Support Equipment Technician (Mechanical) School, October 1988

Naval Air Technical Training Center, Naval Air Station Memphis, Millington, Tennessee

Gasoline Engines, Electrical Systems, Diesel Engines, Power Trains, Chassis Maintenance

Hydraulics, Gas Turbine Compressors, Cryogenics, Brake Systems, Carburetion Systems

Automatic Transmission, Gearing Fundamentals, Corrosion Control

CERTIFICATION

Institute of Inspection Cleaners and Restoration Certification:

Water Damage Restoration Technician, July 2009

Floor Care Technician, January 2009

Ethical Services, Premium Provider, June 2008

Commercial Carpet Maintenance Technician, May 2007

Strategies for Success, Jon-Don, Roselle, Illinois, April 2007

IICRC Certified Service Provider, March 2007

Carpet Cleaning Technician, March 2007

Course Study: Operations of Facility Maintenance and Carpet Cleaning Company

TRAINING

Hazardous Materials/hazardous Waste Management, NAS Fort Worth, October 1994

Accumulation Point Management, NAS Fort Worth, October 1994

Container Use, NAS Fort Worth, October 1994

Marking & Labeling, NAS Fort Worth, October 1994

Contingency Planning & Emergency Response, NAS Fort Worth, October 1994

Outside Prisoner Escort, U.S. Navy Brig, Great Lakes, IL, October 1993

Marine Corps Institute: Staff Noncommissioned Officers Career Nonresident Program, September 1993

Marine Corps Institute: Noncommissioned Officer Nonresident Program, October 1991

Heavy Equipment Operator:

Caterpillar: 621 and 627 Scrapper * Wheeled Front-End Loader up to 988 Series

D6/D7/D8 Bulldozer with Rock Ripper *Wheeled Loader with Backhoe

Diesel Generator (Quarry Power plant) * Ingersol-Rand: Pneumatic Rock Drill

AWARDS

2 Certificates of Good Conduct Awards, April 1994, April 1991

USMC Meritorious Mast, September 1993

Navy Unit Commendation, August 1992

USMC Certificate of Commendation, August 1991

AFFILIATIONS

Member, Institute of Inspection Cleaning and Restoration, 2007 to Present

Member, Building Service Contractors Association International

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