Customer Service Representative

Latarsha Conrad **** Clearwood St. apt. ****,

Houston, TX 77075

*************@*****.***

Cell Phone 832-***-****

Summary of Experience

Self-directed customer service professional with extensive experience in a

call center and office administrative industries. Competent in all areas of

delivering customer support services. I have the proven ability to

communicate well with diverse groups and complete tasks in a fast-paced

environment.

Experience

Dish Network

Dec. 2010 to July 2011

Customer Service Representative

First point of contact helping customer's with their satellite services.

Responsible for handling various duties such as going over billing,

troubleshooting the satellite equipment and processing orders. Deescalated

upset customer and submitted the appropriate documentation for any disputes

or discrepancies.

Serenity Home Health Provider Service

August 2009 to Nov. 2010

Receptionist

Compile, copy sort records of office activities such as, employee's time

sheets and pay checks. Maintain and updated filing, mailing, and database

systems, either manually or using a computer. Other responsibilities

include billing for medical provider for service render.

ACS

Feb. 2004 to April 2009

Customer Service Representative

Handle incoming calls for Sprint-Nextel customers. Answer inquiries about

billing and utilized various resources to achieve overall customer

satisfaction. Log customer calls. Process payments, perform

troubleshooting, research discrepancies and did follow-ups to other

departments.

Super Target

Sept. 2001 to March 2002

Cashier

Greet all customers encountered. Ensure customer transactions are processed

accurately and efficiently. Keep shelves fully stock and bags customer

goods.

The Methodist Hospital

Sept. 2000 to May 2001

Patient Food Service Assistant

Walk meals to patient rooms and pick up trays at a schedule time. Perform

various kitchen aid duties to support the delivery of a safe and

nutritional care to patients.

Education

Houston Community College

Health Information Technology: Matriculate

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