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Customer Service Insurance

Wichita, Kansas, 67208, United States
March 04, 2011

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**** *. *****: (316) ***-****


Wichita, KS

***** *//**/***/***

Bruce W. Roepke

Skills Planning and Time Management with Multiple Projects


Problem Resolution

Customer Needs Assessment and Risk Analysis

Follow-up Customer Service

Team Leadership

Computer Literate

Experience Insurance Account Manager

Provided department services for 35,000 policies worth $35


Renewed and provided policy service for active policies.

Provided nationwide customer service, sales, and rate quotes.

Shopped other insurance providers to negotiate rates and change

coverage in areas such as addition/deletion of pilots or

particular aircraft.


Provided cross-training in all car rental operations including

rentals, car maintenance, contracts, check-in/check-out

inspections and cash balancing.

Supervised employees and assisted with all day to day

operations including cash reconciliations, customer complaint

resolution, special promotions' logistics, personnel shortages

and equipment malfunctions.

Customer Service Representative

Responsible for various daily operations and rental contracts.

Performed check-in/check-out inspections.

Provided curbside vehicle pickup and drop off services for


Trained new employees in all aspects of operations and customer


Provided detailed information regarding insurance policies.

Work History CONVERGYS - Wichita, Kansas 2010-present

AOPA INSURANCE AGENCY - Wichita, Kansas 1998-2010

THRIFTY CAR RENTAL - Wichita, Kansas 1997-1998

Education Bachelor of Business Administration

Major: Aviation Management Minor: Economics

Wichita State University Wichita, Kansas

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