Crestway ********@***.***
Wichita, KS www.linkedin.com/pub/bruce-roepk
Bruce W. Roepke
Skills Planning and Time Management with Multiple Projects
Communications
Problem Resolution
Customer Needs Assessment and Risk Analysis
Follow-up Customer Service
Team Leadership
Computer Literate
Experience Insurance Account Manager
Provided department services for 35,000 policies worth $35
million.
Renewed and provided policy service for active policies.
Provided nationwide customer service, sales, and rate quotes.
Shopped other insurance providers to negotiate rates and change
coverage in areas such as addition/deletion of pilots or
particular aircraft.
Management/Supervisory
Provided cross-training in all car rental operations including
rentals, car maintenance, contracts, check-in/check-out
inspections and cash balancing.
Supervised employees and assisted with all day to day
operations including cash reconciliations, customer complaint
resolution, special promotions' logistics, personnel shortages
and equipment malfunctions.
Customer Service Representative
Responsible for various daily operations and rental contracts.
Performed check-in/check-out inspections.
Provided curbside vehicle pickup and drop off services for
customers..
Trained new employees in all aspects of operations and customer
service.
Provided detailed information regarding insurance policies.
Work History CONVERGYS - Wichita, Kansas 2010-present
AOPA INSURANCE AGENCY - Wichita, Kansas 1998-2010
THRIFTY CAR RENTAL - Wichita, Kansas 1997-1998
Education Bachelor of Business Administration
Major: Aviation Management Minor: Economics
Wichita State University Wichita, Kansas