Customer Service Manager

Benjamin James **** Lance Ct.

Smith Marietta, GA 30062

********.*******@*****.***

Cell: 404-***-****

OBJECTIVE

Gain industry experience.

EDUCATION

Georgia State University, Robinson College of Business 2006-2010

Bachelors of Business Administration, Finance – Degree Conferred August 2010

Final program GPA – 3.23

Relevant Coursework:

Fundamentals of Valuation

Principles of Accounting

Corporate Finance

Cost Accounting

Advanced Corporate Finance

Resource Allocation

Case Studies in Corporate

Decision Analysis

Finance

International Finance Economics

Strategic Management Risk Management and Insurance

Financial Statement Analysis Portfolio Management

EXPERIENCE

Georgia Theatre Company – Park 12 Cobb. Marietta, GA 2003 – present

Assistant Manager 2008 –present

Carry out day to day operations in accordance with company policy

Strive for excellence in customer service and support

Maintain positive vendor relationships

Design and maintain office file system

Oversee a team of up to 25 staff members

Optimize overall theatre performance through effective management and leadership

Develop methods for minimizing overages and shortages in inventory

Compare receiving reports with invoices and make corrections as needed

Coach theatre staff on proper inventory handling procedures

Hire and train staff members in proper operating procedures

Create spreadsheets used in the analysis of theatre performance

Analyze sales of new products and services offered with regard to their effect on current

products to determine if new products are profitable

Monitor for accuracy in deposits and cash flow

Ensure accuracy in revenue reporting and analysis

Calculate and submit payroll

Lead team in cleaning and maintenance projects

Previous positions held: 2003 - 2008

Doorman, Concessions Cashier, Box Office Cashier, Usher, Projectionist.

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Access, and Outlook.

Excellent customer service skills.

Strong verbal and written communication skills

Strong attention to detail

ACTIVITIES

Georgia State Basketball Band

Georgia State Crew – Coxswain

Upper Chattahoochee River Keeper Volunteer

AWARDS

National Association of Theatre Owners Scholarship

National Honors Society

Assistant Manager Award

Dean’s List

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