Customer Service Home Health
Resume:
MARY E. LLOYD
MEBANE, NC *****
**************@*******.***
Organized, motivated professional with successful experience in the area of
healthcare staffing, billing and payroll administration. Excellent
communication skills and customer service, providing a professional and
positive attitude to perform exceptionally in any position. Confident
judgment in analyzing situations and resolving customer and employee issues
and inquiries. Always eager to accept challenging projects, which with my
solid experience, will add value and benefit to any company
Scheduling Computer Skills Insurance Billing
After hours On Call Customer Service Payroll Processing
Written Correspondence Marketing & Sales Front-Office Operations
General Office Skills New Hire Orientation Professional
Accounts Payable Supply Orders Presentations
Daily Activities Front Office Personal Care
Planning Operations Monthly Charting
Activities Calendars Newsletter Publication
Professional Experience
o Prepare billing statements and documentation for insurance companies,
ensuring full compliance
with agency requirements and deadlines.
o Correspond with corporate office regarding account implementation,
billing and payroll
o Respond appropriately to customer and employee concerns
o Communicate plans of care to employees in clear terms
o Quickly master varied programs; trained to implement staffing software
o Oversee front-office operations and provide impeccable customer
service
o Address daily issues involving clients and employees
o Develop and implement systems for maintaining and updating files
Including state regulated employee information
o Designed displays for community presentations
o Daily phone interviews with prospective clientele
o Assess the medical requirements and financial abilities of prospective
clientele
o Assess referrals from Department of Social Services and other county
agencies
o Schedule employees for clients based on skill level, personalities and
availability
o Maintain schedules as well as general quality of care provided by more
than 80 employees to the
more than 75 clients under our care with varying schedules
ranging up to 24 hours a day 7days
Employers
Soltys Adult Day Health Program
August 2009 - February 2011
Rescare/Home Health Solutions
November 2000 - July 2009
Master Repair and Electronics
March 1997- April 1998
Orange County Schools
October 1994-Feruary 1997
REFERENCES AVAILIBLE UPON REQUEST
Contact this candidate