Customer Service Sales

B renda Buchalla

City of Fort Smith June **, **88 – July 25, 2011

Sanitation Department

Admin. Secretary: -provide new employee processing support

-maintain department personnel records: new hires, changes

to employees’ personal information, promotions/demotions

and

terminations

-coordination and notifications of meetings involving any and

a ll

department employees

-screen phone calls for Director and five supervisors

-coordinate with supervisors on payroll system to ensure

employees

have correct hours worked, vacation, holidays, sick leave, etc

on

current pay period

-arrange, coordinate and register employees for certification

classes

and t ravel

-compile date for annual Budget process by assisting

supervisors

w ith some of their computations

-knowledgeable in drafting of correspondence, spreadsheet

and

word processing program: Microsoft Office Word and Excel

-maintain calendar/appointment schedules for staff

-coordinate and arrange t ravel plans for staff

Dispatcher: -schedule and dispatch drivers

-set up accounts for new industrial customers for temporary

boxes

- set up accounts for new commercial customers

-schedule extra pickups for commercial customers

-charge commercial account correct amounts for extra

p ickups

-notify commercial drivers of service changes for customers

t hrough Service Change Order paperwork on commercial

boxes

-answer phone calls concerning residential, commercial, and

i ndustrial requests, concerns, and complaints

Street Department

Secretary: -prepared payables documentation for check processing in

F inance

-processed documentation for new hires, changes to

personnel

i nformation, promotions/demotions and terminations

-relieved dispatcher on occasion

-prepared department payroll for processing

-maintained personnel files for department

Senior Clerk: -entered accident information from FS Police

Department into

database for Traffic Coordinator

-t ranscribed correspondence for Director

- compiled data for annual Budget process

- relieved dispatcher for breaks, lunch, sick leave, and

vacations

Police Department

F ile Clerk: -t ranscribed dictation from Detectives on ongoing

i nvestigations

-t ranscribed interview and polygraph tapes

-entered offence and arrest reports into database for Police

O fficers’

use in court

Ark-Ok Regional Educational & Promotion Association September 1990 –

p resent

Parking & Camping Commit tee (volunteer):

-hire, schedule and supervise temporary employees for

various

events held at Kay Rodgers Park

-make deposits from monies collected from parking, camping

and/or

admission sales depending on type of event and required

reporting

paperwork to Park bookkeeper

Edward D. Jones Investments August 24, 1987 –

J une 13, 1988

Branch Office Administrator: -receive securi ties/checks for t ransactions and issue

receipts

-work with clients on security/cash problems

-process all Estate work, accommodation t ransfers and

m utual funds

l iquidations

-handle all required bookkeeping: entry of automated time

sheet,

post mutual funds, stock t rades, bond t rades, office

deposits,

and accounts payable

-greet customers, screen all phone calls, contact clients

concerning

past due monies, late security delivery and dividend checks,

p rovide

quotes and miscellaneous information on stocks and bonds

to

clients

-solve cash, security or administrative problems

-schedule customer appointments

-generate and maintain product call list for Investment

Representative (IR)

-present market reports on two radio stations and local

newspaper

-assist IR on advertising placement in print and television

-implemented mailer program: bi-monthly newsletter,

b irthday

cards and letters to clients and client referrals

-solely responsible for coordinating client/prospect/CPA

seminars-

a rranging meeting place, list of invitees, ordering/mailing

i nvitations and calling for post-seminar appointments

First National Bank of Crawford County October 1, 1979 – August 24,

1987

Proof Department -prepare bank and customer t ransactions for processing

-encode each document collected from tellers, loan

department and

secretaries

-microfilm all i tems after encoding

-keep records of all microfilm: developed and undeveloped

-coordinate with other departments in researching

t ransactions

for customers and departments

-responsible for storage of all proof tape records for required

periods of time

-prepare cash letters received from other banks for

p rocessing

and cash letters to out to other banks for processing

-sort all documents

-break down reports; distribute to officers and departments

Teller: -assist individual and commercial customers with

deposits, with-

d rawals and change orders

-prepare and balance food coupons, cashier’s checks and

certificate

of deposit interest checks with general ledger

-assist loan department with taking installment payments

and wri te

u p escrow payments

-assist loan department on safe deposit box billing

Secretary – New Accounts: -assist customers in opening new accounts best suited

to their needs

-take t ranscription of letters, memos and general

correspondence

-collect date and prepare Marketing Outlooks report monthly

-report credit ratings to local Credit Bureau and obtain credit

r atings

f rom other banks and Credit Bureau

-order and maintain bank and office supplies for bank and

b ranches

-screen calls for Cashier/Personnel

Customer Service: -assist customers with problems in balancing their

s tatements

-answer inqui ries on accounts and coordinate with other

depart-

ments on customer problems

-verify processed date against computer printouts, balance

demand

deposit accounts, savings and certificate of deposit accounts

w ith

general ledger

-disburse interest checks

-compose and type correspondence for supervisor

EDUCATION:

Westark College: Associate of Arts degree

Contact this candidate