Manager Sales

Ann W. Hill

*** *. ***** ******, **********, AR *2432 E-mail address: ********@*****.***

Cell number: 662-***-****

Profile

Flexible, adaptable, proven leader and team builder with extensive years of hands-on experience

in multiple facets of management and support services. Adept at combining business-driven

objectives with technology. Promote professional development of skilled, multitiered staff. Expertly

plan and coordinate detailed tasks within quality standards, established deadlines, and budgetary

requirements.

Areas of Expertise

Operations/Operations Management Retail Sales Management

Branch Staffing Staff Development & Learning

Strategic Planning Administrative Support

Computer Proficiencies: Microsoft Word, Excel, PowerPoint, Outlook; Publisher;

PeopleSoft; Photoshop; Social Networking Medias: Facebook and Twitter

Professional Experience

Women’s Ministry Director, Women’s Retreat Coordinator, Administrative Assistant to

Pastor; New Testament Baptist Church (June 2008-Current)

Organizing and building an effective women’s ministry, establishing and coordinating women’s

retreat; manage the office of the pastor and the church office

•Facilitate planning of internal and external programs of the women’s ministry

•Develop purpose and mission statement of overall women’s ministry. Obtain appropriate

approval from church staff .

•Approve annual budget for programs before presentation to church leadership

•Prepare and oversee all details of annual women’s retreat develop theme, create

brochures, secure speaker, caterer, and appoint all committee heads and members

Vice-president & Retail Operations Manager; Regions Bank; North Mississippi Group;

Grenada, MS (December 2006-May 2008)

Ensured implementation of standard procedures and consistent operations as well as compliance

with audit and security procedures within twelve market region for a total of 15 branches.

Directed training, working closely with management on administering proper coaching and

disciplinary measures

•Completed graded visit to each branch quarterly and minimum of one coaching

visit monthly

Certified monthly general ledger account reconciliations on RAVE (in-house tracking system)

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•Handled complex operational and service issues not resolved on a branch level or through

the Help Desk

•Scheduled and conducted face-to-face annual Bank Secrecy Act/Anti-Money Laundering

training classes for every retail, as well as, some line of business associates within the region

•Called and supervised surprise cash audits of each branch at least semi-annually

•Assisted with hiring process of teller staff by conducting the operational segment of

behavioral interviews

•Monitored performance reports monthly and followed-up on proper disciplinary and/or

coaching completion by immediate supervisors and/or managers

Branch Staffing Coordinator; Regions Bank, North Mississippi Group (March 2006-

November 2006)

Managed all float staff for North MS Group. Instrumental in associate hiring, training, and

terminating processes. Troubleshooter of all branch operational issues not resolved by Help Desk

•Managed a staff of twenty four direct report associates consisting of two branch field support

representatives, two floating financial service representatives, and twenty floating tellers

•Attended job fairs and consulted with potential applicants

•Conducted behavioral interviews for retail candidates in conjunction with recruiter; routed

most qualified applicants to branch sales managers for final selection and hiring

•Coordinated hire date and training mentor assignments with recruiter; obtain user ID’s and

appropriate access levels

•Distributed teller detail reports, unresolved outage reports, and disciplinary forms to Retail

Administration Manager, Retail Executive, Area Sales Managers, Retail Operations

Coordinators, and Branch Sales Managers on a monthly basis; monitored the return of

completed disciplinary forms and oversaw the timely return of the forms to the central file area

Branch Sales Manager; Union Planters Bank/Regions Bank, Batesville, Mississippi

(June 2002-February 2006)

Managed total bank operations for main office (and branch office in Pope, Mississippi until its

closing) with a total of fifty million dollars in assets; Managed nine associates consisting of an

assistant manager, two financial service representatives, a retail lender, four full-time tellers and

one part-time teller; Led the branch to rise in performance rankings from the number twenty

seven position to number one within three months of assuming the role of manager;

Received the Branch of the Year award within six months of assuming the role of manager;

Achieved Chairman’s Club status for performance year ending 2005

Assistant Branch & Operations Manager; Union Planters Bank, Rolla, Missouri

(July 2001–May 2002) Vice-president, Operations; Union Planters Bank; North Central

MS Region; Grenada, Mississippi (November 2006-July 2001) Assistant Vice-President,

Operations; Union Planters Bank of North Central MS, Grenada, Mississippi

(July 1995-October 1995) Operations Officer; Sunburst Bank; Bank Support, Grenada,

Mississippi (January 1993-June 1995) Balancing Clerk, Time Deposit/IRA/Savings Clerk;

Lead Clerk; Utility Clerk; Research Clerk ; Sunburst Bank; Operations Center;

Grenada, Mississippi (November 1980-December 1992)

Career began with Sunburst Bank and took on increasingly responsible roles due to consistent

successes. Gained valuable experience in banking operations, compliance, retail, support

services, computer software, and management . Known as the “go-to” person to get things done.

Education

Completed AIB General Banking Diploma

•

•Completed numerous outside courses and seminars conducted by Fred Pryor Seminars, Skill

Path, New Horizons Learning Center, Peter Lowe Success Seminars, Harvard School’s

Negotiation Class, Getting to Yes

•Attended Holmes Community College

•Graduate of Kirk Academy, Grenada, MS

Community Involvement

Active Member of New Testament Baptist Church; Women’s Ministry Director; Sunday

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School teacher

•Past Member of the Rotary Club; Batesville, MS Chapter; served on membership committee

•Past Director of Pilot Club; Grenada, MS, Chapter; served in various offices

•Past Chairperson of March of Dimes Walk America; Grenada, MS

•Past Director of March of Dimes Walk America; Grenada, MS

•Past Chair-Person of the March of Dimes Walk America; Grenada, MS

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Ann W. Hill

Ann W. Hill

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