Customer Service Representative Office Clerk Office Management

SKILLS and QUALIFICATIONS

Possess Strong Interpersonal, Organizational, Decision Making,

Communication and Leadership Skills

Ability to read and communicate effectively with others

Quick learner with a strong attention to detail

Works well independently and with others

Possess effective customer relationship skills

EXPERIENCE

CUSTOMER SERVICE

Consulted with customers to determine client satisfaction and identify

areas for improvement.

Ensure that every customers needs were meet and that they left the store

happy about there visit.

Helping dissatisfied customers, and finding a solution that is beneficial

to both the company and the customer.

Provided support to sales team-ensuring all goals and objectives were met.

HUMAN RESOURCE MANAGEMENT

Administered training programs for new personnel.

Certified the validity of work conducted by new customer service

technicians

Directly involved in team preparation for inspection; exceeded company

standards.

EMPLOYMENT HISTORY

2011-Present Cashier Aldis, Olean, NY

2008-2009 Retail Sales Rep/Floor Manager Verizon Wireless,

Olean, NY

2006-2008 Customer Care Rep. Verizon Wireless,

Olean, NY

2005-2006 Team Manager McDonald's Restaurant,

Olean, NY

EDUCATION & TRAINING

Jamestown Community College Presently Perusing A.A. in Business

Administration

Allegany-Limestone High school College Prep.

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