Customer Service Quality Control
Resume:
Crystal Johnson
Portsmouth, VA 23701
*******@*****.***
Objective: Seeking a position in ordering, shipping/receiving, inventory
and distribution of parts, supplies, and materials.
Summary:
• Extensive knowledge of Automated Inventory/ Maintenance
including Naval Aviation Logistics Management Information System
(NALCOMIS), Relational Supply (R-Supply), FEDLOG, Transportation
of Things (TOTS), and several other Department of Defense online
support systems.
• Outstanding knowledge of the inventory, shipping, ordering/receiving
operations
• Proficient in Microsoft Office 2000, Excel, Powerpoint, and Word
• Excellent ability to work independently as well as part of a team
Personal Strengths
• Committed to Customer Service satisfaction
• Reliable detail oriented team player
• Professional integrity, strong moral courage and honesty
Experience/ Skills
• Customer service/relations
• Responsible for receiving, and inventory/quality control of incoming
parts
• Team building knowledge
• Project oriented sticking to a task until completed
• Meticulously screened and ordered more than $250,000 worth of
sensitive military equipment in support of MH60S aircrafts
• Maintained files and material receipts for current and prior fiscal
years to ensure 100% accountability of parts received
• Performs Material Obligation Validation (MOV) submission to Wing
• Prepared, developed, and submitted essential reports and
correspondence to department heads utilizing Microsoft Word,
Powerpoint, and Excel spreadsheets
• Performs and reviews quarterly level settings of consumable material
utilizing Naval Aviation Logistics Command Management Information
System (NALCOMIS) and Relational Supply (R-Supply)
Employment
United States Navy- Logistics Specialist July 2009- August 2011
Helicopter Sea Combat Squadron (HSC-9)- Supply Clerk
• Aggressively expedited the shipping of high priority parts for
MH60S aircrafts
• Responsible for up keeping the highest standard of customer
service by greeting all customers and handling all requests in an
expeditious and professional manner
Validated and tracked on and off station requisitions. Ensure 100%
•
traceability throughout the shipping and delivery process to ensure
100% accountability and accurate status of transactions
• Submitted Non Mission Capable Supply/Partial Mission Capable
Supply reports to ensure current status of all outstanding materials
• Performed recurring and random inventories, indentifies
discrepancies, conducted in depth searches for missing items or
equipment, and reconciled inventory and stock levels
• Coordinates activities involved with procuring goods and services,
such as parts, supplies, equipment, and tools
• Confers with vendor to obtain product or service information such
as price, availability, and delivering schedule. Selects products
• Responsible for procurement and stowing for consumables,
equipage, repair parts and other material as assigned
• Prepared requisitions, processed receipts and expenditure
documents and maintained related files for records
George H W Bush (TAD) Shipping and Receiving
Shipping and Receiving Clerk May 2011- July 2011
Vital force in safe and expeditious onload and offload of over
•
400,000 pounds of passenger luggage, mail, stock and Direct Turn
Over (DTO) material
Tremendous asset during VERTREP replenishments onboard
•
working hard in striking material below
Responsible for ensuring all material that is received from Carrier
•
Onboard Delivery (COD) was sorted by distinguishing between
material that is for stock and material that is DTO
Security Clearance:
Active Secret Clearance
Education and Training
Specialized Military Training from 8-10 hours:
• Leadership
• Drug and Alcohol Counseling
• Sexual Harassment
• Suicide Intervention
-Logistics Specialist Training Meridian, MS
-High School Diploma Wendell, NC
Contact this candidate