Human Resources Management

Iris B. Frank, phr 914-***-****

*******@*********.***

Human Resources/Recruitment executive with successful track record in

world renowned corporations. In-depth expertise:

. Employee Relations

. Strategic Human Resources Management

. Partnering With & Counseling Management

. Performance Management

. Project Management

. Cost Effective Recruitment and Diversity Strategy

. Applicant Tracking Systems: BrassRing and Vurv

. Developing Effective Training Programs

. Policy and Procedures Development

. HRIS - Lawson, PeopleSoft & Custom Packages

GENERAL ELECTRIC (GE) /AON/SANOFIAVENTIS 2003 -

Present

Human Resources Consultant

Providing a wide range of Human Resources Generalist services including

recruitment, employee relations, performance management, coaching and

counseling, training and benefits. Accomplishments lead to both General

Electric and Aon extending initial contracts and a division of GE

changing their independent contractor guidelines.

. Recruited to build and manage the Human Resources function for client

organization, implement strategy and communications to attract,

develop and retain top employees for client organization. Coached

executives on how to identify staff members concerns and improve

performance.

. Developed policies, procedures, communication and training plans to

ensure compliance, dispute resolutions, coach and counsel staff

members, implement performance management program, severance and

progressive discipline, investigate and advise senior management of

internal discrimination complaints.

. Directed experienced and campus and diversity recruitment and HRIS

processes, development of job descriptions, interpreted Fair Labor

Standards Act and compensation and benefit issues.

. Workforce Performance Planning Consultant responsible for implementing

midyear and year-end performance management process for over 4,000

sales force, executive and administrative employees. Counseled

employees on developing their appraisals, coached managers in

negotiating final appraisal, developed training sessions, facilitated

senior executives' meetings with their managers, developed performance

management handbook, and maintained performance database.

Strategic Talent Acquisition services to two major clients, General

Electric Capital and Aon Insurance/Consulting.

. Developed and implemented recruitment strategies to recruit SVP and VP

level executives, Sales, Marketing, Accounting, Finance,

Administrative and entry level candidates nationwide. Specific areas

would also include professional and technology positions within

Commercial Finance, Insurance and Consulting.

. Developed strong relationships with hiring and Human Resources

managers. Conducted requisition review meetings with Hiring and

Human Resources Managers.

. Created candidate pipeline, internet, advertising and networking

strategies that lead to placement of top level executives with out

fees and recruitment of diverse candidates. Saved General Electric

over $1,500,000 in agency fees.

. Handled high volume number of positions averaging 30 to 35 new

openings each month.

. Managed retain search and contingency firm relationships and

negotiated lower contracts fees, while maintaining high level of

service.

. Use of Brass Ring and Vurv applicant tracking systems and ability to

create staffing cost metrics.

. Hands on OFCCP record retention experience.

. Use of Web 2 Internet techniques to source candidates.

. Extended and negotiated employment offers to selected candidates using

company guidelines.

. Developed job descriptions, advertisements and search assignment

summaries.

. Campus/job fair recruitment and developed relationships with college

placement staffs.

. Handled on-boarding responsibilities which included maintaining

contact with new hires, assuring correct payroll information and

facilitating communication with the hiring manager.

INTERNATIONAL SECURITIES EXCHANGE (ISE)

1999 - 2003

Director, Human Resources

Recruited to build and direct the Human Resource function for the first

and only totally electronic on-line options exchange in the US. Created

a Human Resources organization linked to business needs and strategic

objectives. ISE is a competitor to the American Stock Exchange and the

only exchange approved by the SEC in 30 years. Supervised a staff of 2.

Employee Relations

Managed all Human Resources issues, including performance management,

diversity, succession planning, supervisory skills, resolution of

termination and legal issues.

Iris Frank

Page 2

Training Programs

Designed and implemented training programs including sexual harassment

avoidance, interviewing skills, team building and supervisory skills.

Savings of over $300,000 in training consultant fees.

Policies and Special Programs

Created innovative procedures, including employee and management

handbooks. Accomplishments include creation of an integrated performance

appraisal, succession planning, job description and mentoring programs;

launched HR Intranet site and directed development of a proprietary HRIS.

Accomplished a cost savings of over $250,000 in consulting fees.

Benefits and Compensation

Introduced full range of innovative programs including employee profit

sharing/employee options, incentive compensation, work/family, medical,

dental and various life insurance packages, credit union and EAP which

minimized costs and maximized employee retention.

Technology, Financial, Marketing and Professional Recruitment

Developed innovative and cost effective recruitment strategies to attract

and retain the best talented staff. Expanded number of company staff

members over 800% with cost savings of more than $1,000,000. Efforts

included creative compensation initiatives, internet and print

advertisement strategies, interviewing skills training for managers, and

employee referral and search firm programs.

HUMAN RESOURCES/RECRUITMENT CONSULTANT 1996 - 1999

Clients included: GE Capital, National Basketball Association, Fort James

(Georgia Pacific) and Cunard Line. Consulting services covering

management of Human Resources departments, counsel to executives on

issues such as employment law, labor relations, performance, policy and

procedures development, high volume technical, executive, sales,

marketing and financial recruitment, international relocation, diversity

and strategic planning.

GENERAL MEDIA INTERNATIONAL (GMI) 1994 - 1996

Director, Human Resources

Provided overall direction of Human Resources for an international

communications conglomerate undergoing major organizational and cultural

change. Supervised a staff of 4 Human Resources serving over 450

employees worldwide.

Employee Relations, Change Management, Training and HRIS

Consultant to executives on issues including performance management,

strategic planning, resolved legal issues and ensured compliance.

Developed platform of policies, systems and training programs that

included sexual harassment avoidance, diversity, interview and management

skills. Met corporate objectives in strategic development,

implementation, and communication of business objectives, culture change,

and rightsizing. . Installed a new Lawson HRIS system.

NYNEX (VERIZON) 1985 - 1994

TELESECTOR RESOURCES GROUP AND NYNEX BUSINESS CENTERS

Provided effective Human Resources management to technology driven

national business units specializing in computer and consulting services

and telecommunications. Managed a Human Resources staff of 10 managers,

2 Administrative and 4 consultants serving populations ranging to 6,000.

Internal Consultant - Career Resources Center and External Affairs

1992 - 1994

Consultant on programs to support corporate rightsizing and legislative

agenda through communications, community and outplacement relations.

Director -Employee Relations

1988 - 1992

Manager - Employee Relations 1985

- 1988

EDUCATION

SHRM Certification - PHR

Master of Science, Labor Relations/Human Resources, Pace University,

Lubin School of Business

Certificate in Strategic Human Resources Planning, University of Michigan

Certificates in Wage & Hour, EEO and Labor Relations, Cornell University

Human Resources Management Certificate in Human Resources, New York

University Business Management Institute

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