Sales Representative Customer Service
Resume:
Robert B. Sierra, Jr.
Montgomery, Tx 77356
Cell 936-***-****
OBJECTIVE
Experienced and dependable bilingual security guard dedicated to ensuring
the safety of employees and guests and minimizing potential losses and
incidents. I am seeking full time employment as a loss prevention officer.
Proficient in operating security systems including two-way radios, CCTVs,
and also proficient in security and computer systems. Committed to
enhancing knowledge of security techniques. Am physically fit and available
to work various shifts.
WORK HISTORY
2009 to 2009 Store Protection Specialist, Ross Stores, 1700 Lake Woodlands
Dr., The Woodlands, TX 77380
Handled S.P.S. policies and procedures. Monitored main entrance and secured
all areas of the store. Perform frequent and varied patrol of entire store.
Respond to fire alarms, report writing of all incidents. Watch for shop-
lifters, check bags, patrol the shortage highway and monitor C.C.T.V.
2008 to 2008 Sales Representative (PT), GNC, 251 Sawdust Rd, Conroe TX
77301
Assist customers with product inquiries, stock shelves, maintain store
inventory, trace errors and rotate merchandise.
2008 to 2008 Sales Representative (PT), Wal-Mart, 1407 N. Loop 336 W,
Conroe TX 77301
Stock men's clothing. Provide high level of customer service and assist
other departments as necessary.
2007 to 2008 Hotel Security, Loss Prevention Officer, Marriott Hotels &
Resorts,1601 Lake Robbins Drive, The Woodlands, TX 77380
Handled Loss Prevention policies, procedures and equipment. Responsible
for identification and corrective action of employee violation of company
policies. Respond to fire alarms and trouble reports to determine status.
Monitor lobby, guest rooms, conventions and various events. Initial
response, investigation, and report writing of all incidents occurring on
property. Response and initial first aid treatment of all guests/employee
injury/illnesses. Assist guests and other departments as necessary.
2005 to 2007 Hotel Security, Loss Prevention Officer, The Woodlands Resort
& Conference Center,2301 North Millbend Drive, The Woodlands, TX 77380
Handled Loss Prevention policies, procedures and equipment. Responsible
for identification and corrective action of employee violation of company
policies. Perform frequent and varied foot/cart patrol of entire property.
Inspect and report problems with fire/perimeter alarm devises/systems.
Respond to fire alarm and trouble reports to determine status. Proper
issuance and receipt of sensitive equipment. Monitor and control parking
through issuance of decals and patrol. Monitor found property in accordance
to policy. Initial response, investigation, and report writing of all
incidents occurring on property. Response and initial first aid treatment
of all guests/employee injury/illnesses. Assist guests and other
departments as necessary.
2002 to 2005 Hotel Security, Lead Trainer, Security Supervisor, Omni San
Antonio Hotel, 9821 Colonnade Boulevard, San Antonio TX 78230
Responsible for 150 keys for all areas of the hotel and the master key for
all guest rooms. Write informative daily reports to update management on
all security matters. Follow up with all investigation in regard to
accidents and burglary reports that may occur with employees and/or guests.
Assist the front desk with guest needs and deliver folios. Assist the bell
stand with Valet parking and guest arrivals and departures. Drive the
airport shuttle as needed. Patrol hotel floors and parking lots to protect
all within against possible hazards. Prepare the schedule. Provide a high
profile presence in a 30,OOO~square~foot hotel with 326 guest rooms and 15
convention areas, monitoring the facility to prevent loss and ensure the
full protection of occupants. Immediately respond to security violations,
alarms, and other emergency situations. Exercise sound judgment and most
importantly, maintain confidentiality at all times.
2002 Hotel Security, Homewood Suite Riverwalk, 432 West Market, San Antonio
TX 78205
Secure all areas in the hotel of any unauthorized personnel. Observe the
elevator traffic. Patrol property completely every two hours, including the
garage. Conduct frequent radio check with
the front desk. Assist with valet parking and light maintenance.
2001-2002 Hotel Security, St. Anthony Hotel, 300 E. Travis, San Antonio, TX
78207
Handled loss prevention policies. Monitor lobby and guest rooms. Assist
guests and other departments as necessary. Responsible for monitoring and
identifying employee violation of company policies. Monitored and
controlled parking. Handled all aspects of security for the hotel and
ensured safety for employees, customers and guests.
1992 to 1999 Property Room Attendant, City of San Antonio Police
Department, 401 South Frio Street, San Antonio, TX 78207
Logged various items confiscated from the crime scenes, recovered or taken
from criminals, of property belonging to owners and survivors into the CRT
computer system. Maintained the CRT computer system log and secure all
items logged into the system by tagging and placing all property in
assigned bins. Performed these procedures through the use of various
computer formats, which enabled the department to keep track of all items
in order to present a case against the criminal involved. Monitored all
release of said property to complainants or owners through verification of
ID and sworn personnel. Maintained a log for all handguns and rifles
designated for destruction by court order. Prepared many other types of
items as unclaimed property to be sold at auctions.
1991 to 1992 Library Aide, City of San Antonio-Brook Hollow Branch
Sorted approximately 1000 books in numerical and chronological order,
answered phones, checked library books and other assigned duties.
1990 to 1991 Case Worker, Halfway House of San Antonio
Was responsible for daily operations of facility during weekends and
holidays that included watching over residents. Maintained order in the
house, enforced house rules, provided crisis counseling for residents.
Maintained all the necessary case records and conducted bed checks.
1989 to 1990 Courier Driver, Pony Express Courier Company
Delivered and picked up checks, receipts and all other items from Frost
National Bank for delivery to other banks throughout Texas.
1986 to 1989 Pharmacy Supply Clerk, Medical Center Hospital
Processed requisitions for MCH/RBG-Bexar County Jail, Brady Clinics and
Outreach Clinics. Maintained general store inventory including transaction
edits, requisitions, charge files, trace errors, annual inventory,
additions/deletions of supply catalog and calculations of quantity order
requisitions for input.
1980 to 1986 Mail Clerk, Datapoint Corporation
Processed in and out going mail. Weighed and stamped packages. Handled
delivery of all payroll checks to Datapoint departments.
1977 to 1980 Shipping Clerk, Frost Brothers
Processed and distributed all merchandise to store departments as well as
receiving and delivery of merchandise arriving from post office.
EDUCATION
San Antonio College
Special Child Development 200 Hours Residency in Group
House
Criminal Justice
Management
AWARDS
Letter of Appreciation from Omni San Antonio Hotel
Letter of Recognition from Omni San Antonio Hotel
Letter of Commendation from San Antonio Police Department
Letter of Appreciation from Medical Center Hospital
Employee of the month (June 2009) from Ross Stores
HOTEL IN-HOUSE SERVICES
Professional Training: Crisis Intervention, Public Relations, Report
Writing, Legal Authority and Limitations, Risk Analysis, First Aid, CPR,
Fire Protection, Crime Prevention, Arrest Procedure
REFERENCES
Michael Rogal
Regional Sales Manager
Tyco-Healthcare
9529 Chasewood Blvd.
Conroe, TX 77304
Jeremy Willingham
21966 SH 242
New Caney, TX 77357
Greg Kanciliga
715 Silverdale
Conroe, TX 77301
Norma Thompson
9961 Lakewood Drive
Conroe, TX 77306
Brian Diaz
35 Danville Crossing Ct.
The Woodlands, TX 77385
William Smith
8109 Fredricksburg
San Antonio, TX 78229
210-***-**** (cell)
210-***-**** (work)
Salvator Martinez
8455 N. Loop 1604 W
San Antonio, TX 78255
Noal Johnson
2526 Halstead
Spring, TX 77386
Roy Dozier
*.********@*****.***
Philip Hardcastle
*****************@*****.***
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