Customer Service Sales

Rena N. Broussard ****

Decker Drive

Baytown, Texas 77520

Phone: 832-***-****

**************@*****.***

Objective

Seeking a challenging position involving growth in corporate and/or

consumer relations where my public relations, customer service,

organizational, multitasking and leadership skills will be utilized and

contribute to the success of my institutions operations.

EDUCATION

Bachelor of Business Administration - Risk Management and Insurance

Baylor University - Waco, Texas

Date of graduation: May 2007

Employment History

Fannie mae Foreclosure prevention Specialist

Jan. 08 -MarCH 11

Nationstar mortgage

Lewisville, Texas

. Engaged primarily in review and analysis of borrowers financials to

determine if eligible for loan programs (Making Home Affordable

Modification Program,

Capitalization Modification (Cap Mod), Home Saver Advance

Modification

(HSA's) and repayment plans, or full reinstatement.

. Provide customer service and conduct telephone interviews with

borrowers

. Analyzes financial information and other documentation to ensure in

compliance with regulations and guidelines.

. Counsel borrowers in how to maintain financial responsibilities and

shifting priorities to important assets.

. Identify Short Sales (SPO) qualifiers and Deed in Lieu (DIL)

candidates.

. Negotiate with Mortgage Insurance companies and/or Liens to complete

Deed In Lieu of foreclosure documents.

. Submit Capitalization Modifications into Fannie Mae application Home

Saver Solutions Network ( HSSN) .

. Evaluates the restructuring on loan terms, including length, interest

rate, principal and interest and pay terms.

. Prepare modification documents to be sent out to borrowers.

. Discuss legal fees with attorneys and foreclosure sale dates.

. Assist in training by performing side by sides with new members to the

department.

Program Coordinator/Coach May -

Aug. 07

CITY OF WACO -Team Waco

MAY - JULY 06

Waco, Texas

. Professional experience in city planning, data entry, clerical and

bookkeeping.

. Supervised 12 coaches and train school aged children.

. Maintained budget for the entire sport program.

. Negotiated prices for services.

. Coordinated and prepared training and traveling schedule,

responsible for petty cash flow during traveling and communicated

with contracted drivers.

. Organized events within the city that dealt with the Parks and

Recreation Department.

. Developed and created a coaches handbook, outlining

responsibilities, duties, conduct and assignments.

. Responsible and maintained confidentiality information on all

athletes.

. Served as the liaison person between coaches, parents, and

athletes; ensured clarification and handled any disputes within my

authority.

SKILLS

. FDCPA Certified

. Proficient in Microsoft Office: Word, Excel and PowerPoint.

Microsoft Office Outlook, Lotus Notes, Internet and Online Services.

Davox, LSAMS,

Remedy, Fortracs, Credco, and Fannie Mae Home Saver Solution Network

(HSSN).

Contact this candidate