Customer Service Sales

Alexandra Sanchez Cell: 775-***-****

**** ********* ***** ***. *

Reno, NV 89509

************@*******.***

Specialties:

Broad knowledge with computers, phones-inbound and outbound, software programs

Fast and ready learner

Excellent customer service skills

Dependability

Completing all tasks thoroughly

Constant productivity

Problem solving skills

Patience and attentive listening

Strong multi tasking skills

Experience: 5/24/2010 to Present

AT&T, 645 East Plumb Street, Reno, NV 89502, 888-***-****

Customer Assistant, Tier 1 Technical Support

Answer incoming calls and provide customer assistance for registration,

email creation, DSL physical line signal testing, modem/filter set-up, plus

email, browser, and modem troubleshooting. Interact and coordinate with

other departments. Knowledge of basic computer operations PC and

hardware troubleshooting. Receive calls from internal and external

customers. Place outbound calls as required.

Experience: 11/2009 to 1/2010

5100 Meadowood Mall Circle, Reno, NV 89502, 775-***-****

Macy’s, Sales Associate

Cashier, assisting customers, multi-tasking to support the customers’ needs

and wants, keeping a professional work environment, counting money,

coupons and sales. Coordinating through different departments, placing

outbound orders, change in work settings for customer satisfaction and

going beyond expectation to meet customers’ needs.

3/2009-6/2009, 211 W. 1st street, Reno, NV 89501, 775-***-****

Experience:

Port of Subs

Taking orders in a rushed yet timely and efficient manner, promptness and

people skills. Working as a team and keeping a positive work

environment and problem solving skills.

Contact this candidate