Customer Service Assistant

Antoinette M. Scully

***** ******* **. ***.* Sherman Oaks, Ca 91423 818-***-**** ***************@*****.***

OBJECTIVE: To secure a full-time position as Assistant Librarian in which my research,

communication, technology, and organizational skills, plus my commitment to education, can be

utilized to their fullest potential.

PROFILE:

• Highly motivated, able to exceed expectations in a fast paced environment

• Has strong research skills, with experience in creative projects, research methods, and

oral presentations

• Able to multitask with little to no supervision, excellent organizational skills

• Possesses advanced computer skills:

o Microsoft Office: Word, PowerPoint, Excel, Access, Outlook, Entourage

o Internet skills: Search Engines, Research Databases, E-mail, Online Library

Cataloging Database (Destiny)

o Other Proficiencies: Mac platforms as well as PC, Adobe Acrobat, Bento,

Cataloging Software (Workflows and Athena)

EDUCATION:

Master of Arts in Teaching, Secondary Social Sciences Concentration, In Progress

University of Southern California, Los Angeles, CA

Bachelor of Arts in Humanities and Philosophy, December 2008

Stetson University, Deland, FL

Senior Research Thesis: Ecofeminism and Why Feminists Should Be Vegetarian

Associate in Arts (General), July 2006

Valencia Community College, Orlando, FL

WORK EXPERIENCE:

Simi Valley Unified School District, Simi Valley, CA

Library Clerk, February 2010- May 2011

• Creates and establishes daily library schedule, assists students and staff with daily use of

library materials and policies (in person, via telephone, and via email), consults with

principal to ensure that school needs are being met through library curriculum

• Maintains library order to aid in a positive learning environment

• Conducts daily circulation tasks, including but not limited to

o Checking in and out materials according to the Dewey Decimal System

o Issuing overdue notices, fees for lost/stolen books

o Ordering, receiving and preparing new materials

o Completing an annual inventory

• Assists with selecting new materials that support classroom curriculum

• Selects appropriate books/stories for each grade level, reads to class-sized groups of

children

• Facilitates the school-wide reading program administered by the district

• Mends and repairs library materials, disposes of damaged or outdated materials

• Organizes and decorates library with appropriate themes

• Trains and oversees the work of student helpers and community volunteers

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Antoinette M. Scully

14304 Dickens St. Apt.6 Sherman Oaks, Ca 91423 818-***-**** ***************@*****.***

Du Pont Ball Library, Stetson University, Deland, FL

Circulation and Research Assistant, Work Study, August 2006- December 2008

• Provides quality customer service to students, faculty, staff and campus visitors

concerning library policies, procedures and equipment (in person, via telephone, and via

email)

• Uses comprehensive techniques for the filing of necessary information and conducting

research

• Assists the Circulation Supervisors with daily duties

o Maintains efficient cataloguing of books, magazines, DVDs/videocassettes,

reference journals and library equipment according to the Library of Congress

System

o Utilizes Microsoft Access to compile a comprehensive update of faculty records

o Provides personal assistance to circulation supervisors when asked or needed for

university matters, including but not limited to, student accounts and system

technologies

• Proactively completes essential tasks without supervision

• Coordinates time in order to bring a long-term project to fruition while keeping daily

work assignments current

• Identifies situations that will become problematic if not corrected, and takes the

appropriate corrective measures

• Utilizes standard office, AV and computer equipment

• Carries out monetary transactions

ADDITIONAL EMPLOYMENT:

The Academic Advantage, Los Angeles, CA

Tutor, November 2009- May 2011

Group and Private Violin Instructor, Orlando, FL

Violinist, July 2006-December 2008

Universal Orlando Resorts, Orlando, FL

Tech V, Stage Operator, November 2003-December 2008

Valencia Community College, Orlando, FL

Tutor, August 2005- May 2006

HONORS:

• Various scholarships and college grants awarded for academic performance,

August 2006 – December 2008; October 2009-November 2010

• Bright Futures Medallion Scholar, August 2003 – May 2008

o Multiple Honor Roll Recipient

REFERENCES: Upon Request

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