Human Resources Management

Richard G. Rivera

*** **** ***** ***** ****: 210-***-****

San Antonio, Texas 78256 E-mail: ********@*********.***

Results-oriented human resource professional with extensive experience in HR generalist functions in large corporate

environments. Skilled problem solver capable of adapting to diverse high demand business settings. Strong relationship

builder adept at resolving sensitive employee relations issues with confidentiality and professionalism. Respected leader

skilled at implementing best practices and supporting diverse internal customer groups to facilitate attainment of challenging

business objectives.

PROFESSIONAL STRENGTHS

HR Program Management Training and Facilitation Performance and Reward Evaluation

Policy and Procedure Design Compensation Analysis HR Operations

Employee Relations and Retention Process Improvement Organizational Development

Change Management Strategic Planning Relationship Building

SELECTED ACHIEVEMENTS

• Supported human resource operations for a $17.5 billion financial services company. Investigated and documented multiple

entry points for HR system requests from resolving system defects to development level projects. Identified elements

needing clarification in the funding approval and resource allocation processes. Developed a simplified universal application

appropriate for all types of requests. Developed a management process by which the tracking and reporting of project types,

costs, requirements, resources, and scheduling were tied to a formal request. RESULTS: Created a structured central intake

process for specialized HR system project requests, increasing efficiency and timely project status reporting.

• Provided business process consulting for all corporate services contracting and purchasing activities for a high profile

financial services company. Assisted business unit leaders in defining, validating, and prioritizing operations process

improvements and business initiatives. Developed and monitored initiatives, business metrics, and productivity and process

improvements. Produced and analyzed management information reports reflecting metrics, expenditures, divisional cost

savings, and budget variances. RESULTS: New management tools became the catalyst for monthly business meetings used

to measure attainment of mission objectives and monitor productivity improvements.

• Developed a contract/purchase order cost reduction program for a procurement operations division. Created policies and

procedures for submission and validation of cost savings and cost reduction efforts. Developed a process for submission,

reporting and record tracking. Satisfied complex productivity metrics. RESULTS: Facilitated $1 billion in realized savings

over seven years.

• Built, enhanced, and monitored diverse, complex compensation programs for a large, multifaceted enterprise. Interpreted

business needs and developed value-added HR benefits and programs. Analyzed divisional productivity issues and created

variable payroll programs to optimize resource utilization and retention. Performed manpower and organizational design

studies and analysis. Led corporate compensation audits and job analyses. Developed U.S. and European salary schedules

and ranges. Prepared market pricing executive compensation plans. Designed and implemented retention incentives,

proficiency pay, shift differential, and merit pay programs. RESULTS: Key contributor to the challenge of attracting,

developing, motivating and retaining a diverse team of committed, talented people. Sustained a continued focus on creating

personal and financial reward programs that typify a best-in-class workplace.

• Led a team of HR professionals in the application of a massive corporate culture change initiative. Implemented a no-grade

compensation program and a new employee performance evaluation program and reward system. Developed salary ranges,

performance evaluation guidelines, and reward system processes. Monitored training and implementation schedule.

Presented customized training to senior managers. RESULTS: Met demanding timetable and successfully implemented a

cultural change that enhanced employee morale as measured by an employee feedback program.

• Investigated diverse employee complaints involving pay equity, performance management, workplace violence, and

discriminatory allegations. Conducted interviews and research with utmost professional confidentiality. RESULTS:

Entrusted by senior management as the go-to-person to resolve management concerns of extreme sensitivity and high

confidentiality. Labeled by management team as “the fixer.”

PROFESSIONAL EXPERIENCE

FRONTWARD CONSULTING LLC, San Antonio, Texas 2010- Present

A Human Resources Solutions Company

Business Consultant

UNITED SERVICES AUTOMOBILE ASSOCIATION, San Antonio, Texas 1983 – 2009

Human Resources Operations Advisor 2008 – 2009

Business Operations Advisor – Corporate Services Division 2001 – 2008

Human Resources Compensation Business Advisor 1992 – 2001

Corporate Loaned Executive Program – Executive Assistant to the Mayor 1991 – 1992

Human Resources Compensation Consultant 1989 – 1991

Financial Services Market Research Analyst 1983 – 1989

EDUCATION and CERTIFICATION

M.B.A., Business Administration, Our Lady of the Lake University, San Antonio, Texas

B.B.A., Management / Marketing, University of Texas at San Antonio

Certified Compensation Professional (CCP)

COMMUNITY LEADERSHIP

Chairman, Fund Allocation and Program Review Committee, United Way of San Antonio

Operations Instructor, Santa Rosa Children’s Telethon

First Aid Station Staff Member, American Red Cross

CPR Instructor, American Heart Association

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