Customer Service Sales
Resume:
*** * * * * * * * J A M E K A . AT WAT E R @ H O T M A I L . C O M
J A M E K A AT W AT E R
OBJECTIVE
Self motivated professional seeking a challenging position in customer oriented business
environment where I can utilize best practices, build report and increase revenue through
the wide variety of customer service and marketing skills that I possess.
SUMMARY
Over 10 years of successful customer service, marketing and training experience. A cell
phone technician with the ability to handle all cell phones repairs required by clients and
provide high quality of services. An effective communicator and problem solver with strong
leadership, analytical, organizational, and decision making capabilities. Thrive in high
pressure, deadline driven environments.
EMPLOYMENT
United Cellular Raleigh, NC Cell Phone Repair Technician 2010 2011
Proficient in cell phone software programs, Knowledge in operating different types of cell
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phones
Skills in providing high quality customer service, Ability to troubleshoot problems and
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issues of cell phones
Above average electrical engineering skills, conducted repairs on cell phones brought in
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by customers to the shop.
Trained newly hired technicians for repairing cell phone units.
Referred to cell phone manuals to ensure the repairs done to the units are accurate.
Informed customers on the warranty provided for the cell phone units repaired.
Analyzed the problems of the cell phone units before proceeding with the repairs .
Attended to broken cell phones brought in by customers for repairs.
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Conducted analysis with the customers on how the cell phone broke down before
proceeding with the repairs.
Organized parts and components of various cell phone brands.
Scheduled the repair timetable and informed customers when they can pick up the unit
Affiliated Computer Services Cary, NC Customer Care Specialist 2007 2010
Using a computerized system, responding to customer inquires in a call center environment
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for Sprint
Specializing in customer service, troubleshooting Nextel, power source,direct connect on
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Sprint and Nextel blackberry phones
Responds to telephone inquiries and complaints using standard scripting and procedures
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Gathers information, researches, resolve inquires and log customer calls
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Communicates appropriate options for resolution in a timely manner
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Informs customers about services available and assesses customer needs
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All other duties as assigned
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HBCN/Wise Choice Marketing Raleigh, NC Customer Service Rep. 2004 2007
Using a computerized system, responds to customer inquires in a call center environment for
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a home buying/credit repair consulting company ensuring 100% customer satisfaction and
timely resolution to all customers
Managed my own station in addition to training, providing customer service to over 600
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customers, processing up to $5,000 daily
Increased revenues by promoting add on sales
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Coordinated customer service with two departments
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Increased new business leads through marketing and maximized sales to new accounts
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Responsible for security systems of all merchant accounts
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Education Northern Durham High School. Currently a second year student at Wake
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Technical Community College
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