Customer Service Assistant
Resume:
T iana Kir kwood
Oakland Ca, 94605
lil *********@*****.***
Objective:
To obtain a position within a professional field that allows me to utilize the various clerical
and customer service skills I have acquired
Skills:
o Able to easily learn, apply, and t rain new systems and skills
o Works proactively to meet the needs of clients and teammates
o Functions well independently or in group settings
o Competent in all Microsoft products including Word and Excel
o Able to work directly with customers to effectively t roubleshoot technical issues
Employment H istory-
Wells Fargo Bank -January 2011- Present- Concord, CA F inancial Crimes Specialist
Responsibili ties covered p roviding exceptional customer service while handling incoming
calls from internal and external customers with potential fraud circumstances, review
i nt r icate scenarios to determine the source of compromise, and then take the appropriate
action. Perform general account handling functions such as close account determination,
holds, and restraints. Investigating and determining if online usage and t ransactions are
legitimate. Make and execute independent decisions by using sound judgment. Adapt to a
r apidly changing high volume call and production area without compromising accuracy and
demonstrate f lexibility and adaption to change.
E ast Bay Head & Neck Surgery - M ay 2009-May 2010 – Berkeley, CA Medical
Assistant/Receptionist
Responsibili ties covered recording vital signs on patients; preparing rooms for the
examinations of patients by the doctor; preparing and sending out specimens for laboratory
testing; scheduling appointments for office and out-patient procedures; filling out
requisition forms; verifying patient insurance eligibility and authorizations; maintaining
patient’s charts and office equipment; ordering office supplies and preparing bills.
Washington Mutual Call Center- November 2007-May 2009 - P leasanton, CA Customer
Service Rep
Responsibili ties covered filing fraud claims; data entry; answering phone and updating
account information; handling general questions and complaints; resolving problems
according to company’s established guidelines; frequently entering information into a
computer as customers are speaking; maintaining an orderly work environment.
Over 60’s Health Clinic ( Internship) - J une 2008 -August 2008 - Berkeley, CA Medical
Assistant
Responsibili ties covered recording vital signs on patients; preparing rooms for the
examinations of patients by the doctor; preparing and sending out specimens for laboratory
testing; finger sticking; scheduling appointments for office and out-patient procedures;
f illing out requisition forms; verifying patient’s insurance eligibili ty and authorizations;
maintaining patient’s charts and office equipment; ordering office supplies and preparing
b ills.
.
Education-
2003-2007
Skyline H igh School, Oakland, CA 94605 - Received H igh School Diploma
References:
Available upon request
Contact this candidate