Human Resources Customer Service
Resume:
Amy Tackett, PHR
st
Benton, Arkansas 72015
*********@***.***
Experienced, motivated and accomplished Human Resources Professional with a proven
track record of effective employee relations, employee accountability, and successful
problem solving.
Career Experience
Flakeboard America, Ltd
December 2009 - Present
Human Resources Manager
• Responsible for Human Resources for a 106 employee manufacturing facility
• Increased employee accountability through the implementation of policies and procedures
• Establish and maintain positive working relationships with managers and employees.
• Serve as point of contact for managers and employees regarding HR policies, procedures and
programs.
• Facilitated Employee Participation Committee that served as the voice of the employee.
• Served as a Safety Committee Team Member
• Managed payroll and front office staff.
• Organized annual community affairs, charity events, and employee picnic.
• Managed the Affirmative Action Plan for the location
• Maintained annual wage files to assist in the recommendation of annual pay increases
Transamerica Worksite Marketing Little Rock, Arkansas
May 2007 – December 2009
Human Resources Consultant
• Act as a business partner to promote effective managerial decision making by preparing and/or
analyzing employee data.
• Establish and maintain positive working relationships with managers and employees.
• Serve as point of contact for managers and employees regarding HR policies, procedures and
programs.
• Provide guidance and counsel to management team regarding applicable legal and regulatory compliance
issues, company policy and effective management of their employees.
• Coach managers and employees on performance management, career counseling, corrective action
process, and employee relations issues
• Manage staffing needs - including job description creation/revision, recruiting postings, inter4viewing
and selection
• Work within HRIS to generate reports, track employment trends and do ad hoc analysis
• Work with management and foreign nationals to ensure proper immigration filings are completed in
order to maintain an efficient working relationship.
• Left to pursue more opportunity at Flakeboard
Central Freight Lines Waco, Texas
September 2006 - May 2007
Human Resources Manager
• Responsible for all Human Resources functions at the Corporate Office.
• Manage and lead seven staff members.
• Provide HR Support to 62 terminals nationwide.
• Build relationships with field personnel in order to foster good working relationships.
• Provide ad hoc reporting to Sr. Executives.
• Work closely with the Benefit broker to provide affordable benefits to employees while keeping
company costs to a minimum.
• Work with legal counsel to resolve HR related lawsuits and employment issues.
• Manage special projects resulting in company savings of over $2 million.
• Streamline HR processes to reduce man hours and increase customer service to the field.
• Recruit, screen and interview applicants for placement throughout the company
• Left because I moved to Arkansas
Spherion Staffing Waco, Texas
January 2006 -September 2006
On-Site Manager
• Responsible for all staffing functions for a large national client. This included screening, hiring,
payroll and management of employees.
• Implemented a safety program to encourage safe working habits.
• Worked closely with management to ensure an efficient and effective work environment.
• Managed Unemployment and Workers Compensation claims as needed.
• Recruited, screened and interviewed applicants for placement at a variety of clients.
• Left for a better opportunity at Central Freight Lines
Concentra, Inc. Addison, Texas
Training Specialist May 2004 - March 2005
• Created and moderated the weekly employee orientation for all Company locations.
• Ensured that every employee received the required Integrity and Health Insurance Portability and
Accountability (HIPAA) Training.
• Coordinated and facilitated a variety of training courses, including Microsoft Word, Excel, and
PowerPoint.
• Created specialized Human Resource training developed around training needs identified by
management.
• Assisted with employee awareness training such as "Colors" and "Eat That Frog”.
• Responsible for tracking monthly training numbers to ensure compliance with Sarbanes-Oxley,
HIPAA and other federal requirements as well as reporting to the Board of Directors.
• Received recognition for professionalism, customer service attitude and a constant willingness to get
the job done.
Executive Assistant/Project Coordinator October 2000 - May 2004
• Created, filed, and distributed SEC reports, including 10K, 10Q, 8K, and 10QA.
• Responsible for various monthly and bi-weekly reporting to executive management and explanation
of variances. Reports included labor and travel reporting. Performed ad hoc reporting for executive
management.
• Back up for Cash Manager and Assistant Treasurer. Used "The One Connection" and various other
automated banking tools to ensure proper utilization of our cash balances, float, and investment monies.
• Automated monthly headcount and turnover reports using Access and Excel - saving one man-day
per month.
• Supported administrative functions for seven directors and officers in Corporate Finance and IT.
Including planning and organizing group meetings and functions.
Education
Graduated with honors in June 2000 with a Bachelor of Science, Business Management from University of
Phoenix, Oklahoma City, Oklahoma
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