Customer Service Sales
Resume:
Haisha C. Gogo
Yona, Guam, 96915
**********@*****.***
Professional History
An organized and highly motivated individual with effective team-
working skills, able to work confidently at all levels. A striving
and positive individual with dedication and a drive to succeed.
Employment History
July 2010-August 2011 Pacific Underwater Observatories
Reservations Clerk
• Arranges reservations at request of Travel Agent.
• Assigns specified space to customers and maintains computerized inventory of
space available.
• Determines whether space is available on travel dates requested by customer.
• Answers inquiries made to travel agencies and customers.
• Telephones customer or Travel Agent to advise of changes with travel or to
confirm reservation.
• Informs travel agents in other locations of space reserved or available.
• Maintains and controls count for tours using boat, restaurant seating, and
water activities in compliance with Coast Guard regulations, and Fire Warden
regulations.
• Collects payment from customers.
• Work on a daily basis under extreme pressure.
• Correspondence with Tokyo office and various travel agents on island.
• Making of reservation hard-logs.
• Office work (faxing, filing, correspondence, answering phone calls, etc.) on a
daily basis.
October 2009-March 2010 Marianas Cable Vision, LLC
Customer Service Representative
• Taken care of all the customers that calls in to regards of cable/telephone services.
• Take customers credit card bill payment via phone.
• Scheduled customers for installs, disconnects, etc.
• Daily tracked number of customers and sales made on daily basis.
• Cleaned and maintained work station(s).
• Demonstrated sense of urgency in busy call center.
• Possessed exceptional ability to build productive, professional relationships in the
workforce-with colleagues and customers.
March 2007-April 2009 Tokio Marine Pacific Insurance Limited
Accounting Clerk II
• Perform duties as directed by the Accountant.
• Responsible for data entry functions of accounting transactions.
• Assists with verification of financial data for postings.
• Compiles and sorts financial data for filing.
• Assists with trade accounts receivable and payables function including account
reconciliation.
• Familiarity with HIPAA bylaws.
• Performs errands such as check pickups and drop-offs, bank deposits, and report filings.
• Assists accountant and Comptroller in preparation of financial schedules.
• Performs other duties as assigned (such as Admin.Work).
• Some payroll related work.
November 2006-March 2007 JL Baker & Sons/ UPS Postal Service
Customer Service Representative (On-call)
• Handle packages to be mailed out to various locations worldwide with strict
confidentiality.
• Weigh and measure packages to be shipped off to specified locations.
• Collect payment from customers.
• Basic clerical work such as faxing, typing, data entry, answering phone calls, and filing.
• Help customers to the best of my knowledge,
• Provided excellent customer service no matter the situation.
August 2005-October 2006 Mandara Spa
Spa Concierge/Sales Associate
• Responsible for the opening and/or closing of spa.
• Maintained and balanced petty cash and cash made from spa sales and spa
merchandise.
• Interact with customers (mainly non-tourists) and help with any spa-related inquiries.
• Help motivate colleagues to sell and promote company through use of products, and
services.
• Light housekeeping
August 2004-August 2005 Prada Boutique
Sales Associate
• Helped maintained a helpful and friendly environment while providing excellent
customer service.
• Meeting daily, monthly, shop and individual goals.
• Interact with customers and provide them with the best customer service that I can
provide.
• Maintained displays by cleaning, restocking, and arranging merchandise.
• Receiving shipments and pricing.
• Some Visual work.
October 2003-March 2005 AFLAC Insurance
Administrative Assistant / Secretary (On call)
• Answer and screen incoming telephone calls
• Scheduling appointments, meetings, and calls
• Create and maintain project and contact files
• Assist Program staff as needed
• Assist in making copies
• Coordinate meetings, events and travel arrangements
• Manage business communications and correspondence to include dictation, composing and
editing letters and documents with varying degrees of complexity
• Proofread and edit the work product of others prior to submission to the supported program
and executive staff
• Word processing and data entry, typing, filing
• Order office supplies, maintain office equipment and common areas
• Perform other administrative tasks as needed
Education
(Pre-k-6th)
St. Francis of Assisi, Yona, Guam
(7th -8th)
Inarajan Middle School, Inarajan, Guam
(9th -11th)
Southern High School, Santa Rita, Guam
(12th-Graduated w/ diploma)
Evangelical Christian Academy, Chalan Pago, Guam
Additional Skills
30 wpm typing speed,10-key, Excellent customer service, Great personality, Good verbal,
organization & communication skills, Strong positive work ethic, Proficient in Microsoft
programs such as: MS Word, QuickBooks, Excel, familiarity with MS PowerPoint,
Knowledgeable in AS400 systems, HIPAA Training, Strong team oriented skills,
Knowledgeable in RR and ShoreTel systems.
Certifications
Completed Employee Management training (Andrus Associates-11/2008), Certified AVON
Beauty Advisor (December 2008), Completed Digital Phone Training (January 2010-
w/certificate), Employee of the Year-Fisheye Marine Park (Dec. 2010), Japanese I
Hospitality Training( November 2011).
References:
Byron Rodriguez Videographer 671-***-****
George Pangelinan Friend 671-***-****
Marlene Borja Teller 671-***-****
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