Customer Service Sales Representative
Resume:
PATRICIA LIPSETT
*** ********** ***. ***. *** Cell: (937)
Dayton, Ohio 45420 Residence:
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OBJECTIVE: To obtain a customer service and support position which will
utilize my
Communication/Interpersonal, Organizational and Problem
Solving skills and
experience. I pride myself on meeting and exceeding customer
needs and
their expectations to ensure company loyalty.
WORK-STYLE PROFILE
* Able to think in logical steps to reach a solution.
* Able to assume accountabilities and obligations.
* Able to clearly give and exchange written and verbal information.
* Able to take decisive and quick action.
PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS
COMMUNICATION/INTERPERSONAL SKILLS
- Excellent listening skills with the ability to exercise patience and
tolerance
- Comfortable dealing with customers who may be upset or angry and find
ways to defuse
even if problem can not be immediately resolved
- Team player with the understanding of the importance to build and
maintain a strong
inter-department relationship with other department members
- Ability to interact with a variety of personalities in order to maintain
and develop
customer-oriented relationships
ORGANIZATIONAL SKILLS
- Detail oriented; focused on tasks and job responsibilities which
require accuracy and timeliness
- Ability to retrieve information in a prompt fashion with the emphasis
on correct communication
of information, numbers, detail, etc. necessary for customer
satisfaction
- Logical approach to the processing of information in order to resolve,
solve and/or satisfy
customer needs, requests or demands
- Responsible for own actions with a strong and proven work ethic and
self-ownership
- Maintain extensive customer files and records to ensure compliance and
quality standards
PROBLEM SOLVING SKILLS
- Over 25 years of work experience combined with a personal value system
of setting, working
towards and achieving goals. I have acquired strong problem solving
skill steps which include:
E Assessing the situation
E Determining various options and solutions
E Identifying the probable causes
E Implementing the actions needed to be taken
E Initiating and following through to solution
E Resolution of problems with appropriate and necessary
responsibility to ensure
customer satisfaction and repeat business
- Continued -
Patricia Lipsett
Page Two
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EMPLOYMENT HISTORY
Sales Experience and Customer Service
1977 through Current
?Major Motor Carriers
Dayton, Ohio
Industrial Sales Representative
?Allied Van Lines, Atlas Van Lines, North American Van Lines, United Van
Lines
Dayton, Ohio
Relocation Advisor for home/commercial and national accounts
?Grove Box Company
Dayton, Ohio
Outside Sales
?Union Savings Bank
Dayton, Ohio
Loan Officer/Clerical
?Temporary and/or additional part time positions with:
...Standard Register ...Preferred Risk Insurance ...Miami Valley
Hospital ...Arthur Anderson
...Platinum Express Trucking Company ...National City Bank ...Total
Safety/HAZCO Services
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