Manager Human Resources

K athryn Jorgenson

**** ******* ******

Philadelphia, PA 19115

Mobile: 267-***-****

Email: p *****@*****.***

Linked In Profile: h ttp://www.linkedin.com/pub/kath ryn-jorgenson/38/982/69a

Count ry of citizenship:

United States of America

Veterans' Preference:

5-point preference based on active duty in the U.S. Armed Forces

AVAI LAB IL I TY

Job Type: Permanent

Work Schedule: F ull Time

Desired Work Environment Experienced Professionals

WORK EXPER IENCE

Internal Revenue Service 12/2008 – 4/2011

Philadelphia, PA US

Grade Level: GS-05

Secretary (OA), 0318

Administrative Duties: Ensuring that time-cards are tu rned in on time and input into

SETR (Single Ent ry Time Reporting) accurately and timely. Responsible for screening and

routing all incoming/outgoing correspondence. Responsible for maintaining and purchasing

a ll supplies needed for office operations. Providing administrative assistance to 20 Revenue

O fficers and the Group Manager. Responsible for organizing, maintaining and purging all

office files and correspondence. Routing all correspondence to appropriate personnel.

M aintaining and facilitating service of all office automation products (Fax machines,

copiers, printers, computers). Running of various reports for the group manager, ensuring

t hat all employees in the group complete their t ime and leave timely and accurately.

Responsible for processing and t racking t ravel vouchers and t ravel arrangements in

GovTrip for revenue officers and managers.

Technical Duties: Knowledge and accurate use of IDRS (Integrated Data Retrieval System)

command codes, status codes, and procedures. Using IDRS to research taxpayer histories,

account status, and payment processing information. Responsible for assigning cases to

revenue officers via IDRS, updating and correcting location codes and revenue officer

assignments.

E xtensive use of ICS (Integrated Collection System) to research taxpayer information,

t imely processing of payments, creation of collection cases, creation of individual tax period

modules, t ime keeping and recording of hours/type of work performed, running reports,

researching and generating case closing reports, providing guidance and technical support

to revenue officers on the new web based ICS system.

Daily use of Pennsylvania Department of Transportation, Bureau of Motor Vehicles

(PENDOT BMV) database to research taxpayer vehicle assets, and verify taxpayer address

and vehicle registration information.

O ther systems frequently used are: ENTITY/ALS - used to run end of month reports, review

and research taxpayer lien information, pulling various reports for the group manager to

monitor case management within the group. SMART.alx system is used for running credit

reports for the revenue officers. Also daily use of M icrosoft Office: Word, Excel, PowerPoint,

Access, Publisher and Outlook.

Accomplishments: Received a Managers Award and Special Act award from the ter ri tory

manager for volunteering to assist the Taxpayer Assistance Center with the employee e-file

p rogram the last two years. During this assignment I was responsible for accepting

employees returns, checking them for accuracy, and using Tax Wise software to input

returns for online processing. (Contact Supervisor: Yes, Supervisor's Name: Jeffery Austin,

Supervisor's Phone: 215-***-****)

United States Army 12/2000 - 3/2008

Vicenza, Veneto I taly

Human Resources Specialist

Public Affairs Office- USASETAF - 2006-2008

Administrative assistant to the public affairs officer. Maintained and scheduled superiors

appointments and t ravel arrangements using the Defense Travel System (DTS).

Responsible for escorting both foreign and domestic media personnel during high level press

conferences. Prepared and maintained unit and personnel files. Typing and routing

memorandums and all office correspondence. Responsible for the daily status reports, and

p resented daily briefings to commanders.

P repared and published media press releases for local and national media. Ar ranged for

t ranslations for all official office memorandums and information being distr ibuted outside

of the U.S. post.

Served in the capacity of a print journalist: writ ing and publishing press releases,

community interest stories, and battalion news. Also served as photographer for special

events.

Joint Visitors Bureau (JVB) - Operation Enduring F reedom - 2005-2006

Served as an operations specialist for visitors to Bagram Air Base in Afghanistan.

Responsible for the housing and personal care of visitors to the area. Coordinated over 200

secret service and white house staff during presidential and congressional visits to the

combat zone. Planned and provided security for convoys leaving secure area. Responsible for

maintaining a f leet of vehicles in a chaotic and unpredictable environment.

M aintained all clearance and t ravel authorizations into and out of the combat zone.

Supervised service members from all branches of the U.S. military and coalition forces.

E nsured appropriate awards and promotions were administered in a timely manner. Served

as an evaluation clerk for enlisted and officer annual evaluations.

Personnel Service Support Battalion - Fort D rum, NY - 2002-2004

Served as the finance battalion’s personal administrative assistant during deployment.

P lanned and coordinated t ravel arrangements. Maintained calendar and appointment

scheduling. Managed and prepared all office correspondence. Created and maintained

records keeping systems and files.

Human Resources Specialist responsible for unit promotions and awards processing.

H andled and maintained over 200 individual personnel files. Responsible for t raining new

personnel on various computer programs and systems used to t rack personnel actions

t hroughout the battalion.

E xecutive Secretary - Fort D rum, NY - 2000-2002

Administrative Specialist for three high level personnel for the 10th Mountain Division G1.

Operated busy switchboard. Managed all t ravel and appointments. Maintained front office

f iles and correspondence. Responsible for the t raining of over 500 soldiers on the new

Defense Travel System (DTS/GovTrip) software and web application.

E DUCAT ION

S trayer University

Philadelphia, PA US

Some College Coursework Completed

Will graduate with honors 12 /2011

Major: Business Administration - Human Resources Management

GPA: 3.87 out of 4.0

Relevant Coursework, Licensures and Certifications:

S HRM (Society for Human Resource Management) Member

Alpha Chi National College Honor Society Member

Jefferson Community College

Watertown, New York US

Associate Degree - 8/2003

Major: Health and Community Services

GPA: 3.2 out of 4.0

AFF I L IAT IONS Society for Human Resource Management Student member

National Treasury Employee Union Steward

PROFESSIONAL PUBL ICAT IONS Creator, editor, and distributor for "Catch 22" the

National Treasury Employee (NTEU) newsletter. This newsletter has a readership of over

600 Treasury employees throughout the central northeast area. I t consists of Union related

news and information and is distributed on a monthly basis. While I am no longer employed

by the IRS, I perform this service for the union at no charge to the U.S. Government, or the

N TEU members.

REFERENCES

Paul Llovio U.S. Army Infant ry Captain

Phone Number: 408-***-****

Email Address: ********@*****.***

Reference Type: Professional/Personal

Bob M isinkavitch In ternal Revenue Service Terri tory Manager

Phone Number: 215-***-****

Email Address: ******.*.************@***.***

Reference Type: Professional

Wanda Long In ternal Revenue Service NTEU Chapter 22 President

Phone Number: 215-***-****

Email Address: *****.*.****@***.***

Reference Type: Professional

Contact this candidate