Customer Service Sales

Stephanie Sommer

*** *. ******

Mesa, AZ *****

Phone 602-***-****

********************@*****.***

Customer Service professional with 20 years experience in building internal

& external relationships. An active & proactive listener whose ultimate

goal is the customer's satisfaction & building on the company's reputation.

Professional Experience

2009 - 2011 Manpower - Customer Service Consultant

. Focal point for aircraft engine service & part sales providing

aircraft program information for better informed cost effective

customer purchases

. Used extensive Customer Service skills to resolve customer frustration

and raised customer confidence

2007 - 2009 ViaTech Publishing Solutions - Account Manager

. Managed customer accounts through active, open & constant

communication with clients becoming a vital part of clients operation

. Active participant in New Account Negotiations with Sales by providing

specifically "Designed for Client" services

2002 - 2007 SolvOne - Customer Service Rep & Team Lead

. Dispatch service technicians for after hour emergencies for gas stations

across the US.

. Designed optimal phone coverage through accurate scheduling based on

historical volume data and current business statistics

. Developed positive atmosphere by creating friendly competition among

reps.

. Reduced dispatching errors through constant evaluation and re-focusing of

Rep concentration

2000 - 2001 Alexander's Moving & Storage - Move Coordinator/Supervisor

. Created relationships with client employees being relocated

. Achieved positive move by including employee in the planning stages of

move

. Optimized cost effectiveness by coordinating with best labor for

effective & efficient move process

1999 - 2000 Global Security & Communications - Customer Service

. Improved customer service increasing customer retention

. Developed positive customer attitude by providing presale product

information before in home sales presentation

1997 - 1999 Bowflex/Nautilus International - Sales Rep & Supervisor

. Sales Rep for exercise equipment marketed via Infomercials, print &

internet

. Improved training process increasing New Rep sales success - reducing

retraining

. Increased Rep retention through positive re-enforcement of rep qualities

& skills

1985 - 1994 Allied Signal Aerospace

. Inventory Control Clerk - Established new recording system for new &

repaired engine hardware into inventory

. Jr. Contract Administrator - Changed repair process to move damaged

equipment through system quicker reducing customer aircraft down time

Education: Ottawa University Bachelors in Business Admin

Phoenix, AZ

Western Intl University Masters in Business Admin

Phoenix, AZ

Skills: Microsoft Word, Excel, Outlook, AS400, SAP, Atlas, COOP, Sales

Force, Avaya

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