Customer Service Data Entry

Kaheshia Brooks

*** ******* **. **

Decatur, AL *5601

Phone 404-***-****

E mail: ********@*****.***

Education:

Alabama A & M University

Major: Marketing

Minor: Fashion Design

Talladega College

Major: Marketing

Skills:

Microsoft Works, AS400, OSP, Siebel, Citrix, Microsoft (Word, PowerPoint, Access, Publishing, Outlook, Excel), Data Entry Marketing,

Promotions, Advertising, Sales, Developing Marketing Plans, Customer Service, Marketing Research

Experience:

West

Customer Service (Inbound) Sales, IT Support, Data Entry

Decatur, AL 35601

December 2007 - Present

Assist customer with finding which product is best for them

Help customers troubleshoot their programs or computer

Programs: Microsoft Word, Excel, Access, Outlook, and Internet (Citrix, Siebel, Avaya, ADE)

Independent Contractor

Administrative Assistant, Customer Service, Call Center, Virtual Assistant, Network IT Support Technical Support &

Troubleshooting, Networking Support / Mapping Systems, Data Entry, Inbound/Outbound Call Center, Mapping

Systems, Sales, Marketing, Promotions, Assist in training, Photography

Decatur, AL 35601

February 2005- January 2011

Programs: Microsoft Word, Excel, Access, QuickBooks, Outlook, and Internet (Citrix, Siebel, Avaya, ADE)

Aaron's Home Solution Center

Floor Assistant/Customer Service/Account Reconciliation/Sales/Collections/Data Entry/Trainer

Kennesaw, GA 30152

September 2005 - August 2007

Assist Customers with Technical Assistance & Ordering computers, Collecting Information for Orders & Coordinate with

Aaron's Store for Delivery & Setup, Consultant, Sales, Data Entry, Promotions

Most Valuable Employee, Top: Daily/Weekly/Monthly/Female Sales

Programs Used: Microsoft Word, Excel, Access, Outlook, and Internet

Ryla Teleservices

Enterprise Risk & Compliance Analyst/Customer Service/Collections/Data Entry/Floor Assistant & Trainer

Kennesaw, GA 30152

May 2004 – September 2005

Assist in Training, Act as Supervisor. Perform third party verification for Bank of America Repository Verify & Correct

Standard Industrial, Classification Codes for Businesses. Research, Analyze, Revive, and Merge Records Audit Statues of

Business Consult Businesses about their current credit situation with Dun & Bradstreet, Data Entry, Promotions,

Advertisement, Research Analyst,

Most Valuable Employee, Most Valuable Team Member

Programs Used: Word, Excel, Access, Internet, and OSP

Huntsville City Schools

Neaves Davis Detention Center

Assistant Teacher

Huntsville, AL 35801

August 2002 – March 2004

Lecture, Teach (History/English), Counsel, Instruct in Computer Lab & Supervise children

Programs Used: Microsoft Word, Excel, and Power Point

U.S. Space & Rocket Center

Supervisor/Marketing Department/ Call Center (Inbound)

Huntsville, AL 30102

December 1999 - September 2001

Supervise employees/customers, Hired/Trained, Data Entry, Solve Problems, Marketing, Promotions, Advertisements, Sales

Programs Used: AS400, Outlook, Microsoft Word, Excel, Power Point

HEALTHSOUTH

Marketing Assistant/Admissions Coordinator/Receptionist

Huntsville, AL 35801

December 2000 – July 2001

Marketing, Promotions, Advertisements, Promotional Planning, Prepare Information on Patients, Keep, Data Entry

Daily/Monthly/Yearly Statistics Events Coordinator, Buyer of merchandise (apparel/office supplies)

Programs Used: Provided Power Point Presentations, Microsoft Word, Excel, Power Point, Excel

Huntsville Arts Council

Marketing Internship

Huntsville, AL 35801'

June 1999 – September 1999

Marketing, Promotions, Advertisements, Public Relations

Programs Used: Microsoft Word/Excel/Power Point/Publishing, Internet

Huntsville Times Newspaper

Marketing Internship Computer Graphic/Typist/Data Entry

Huntsville, AL 35802

May 1998– July 1999

Type/Develop and Create Advertisement Ads for Newspaper, Data Entry

Programs Used: Microsoft Word, Page Maker, Publisher, Quark, and Lotus

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