Customer Service Representative

Linda J. Heil

**********@*****.***

*** ********* ****** **********, ** 15237 412-***-****

High self-motivated and dedicated customer service representative with

secretarial, typing, filing, and multi-tasking experience wishes to bring

these talents to a Receptionist, Customer Service, or Administrative

Support Position

Skills and Qualifications

Calls Representative Typing 45 wpm Switchboard Use

Team Builder Respectful Active Listener

Word 2007 Excel 2007 Powerpoint 2007

Professional Experience

Pancoast Staffing 4/2011 to

Present

Pittsburgh, PA

Typist- Temporary

. Leases and Contracts

One Call System 8/1995 to 8/2010

Pittsburgh, PA

Customer Service Representative

. Received and forwarded inbound calls from customers, homeowners and

utility companies for lines locations; scheduled appointments

. Managed emergency and routine locates calls for work notification and

marking of utility lines

. Dispatched emergency locate calls in afterhours for line marking

Hornor, Townsend, and Kent 3/1995 to 8/1995

Pittsburgh, PA

Secretary

. Answered sales representative calls

. Filed and mailed items to sales representatives

. Typed and transmitted information and business documents using

computer or facsimile machine.

Education

Community College of Allegheny County, Pittsburgh, PA

Associates Degree in Word Processing

Non-credit class Microsoft Office

Careerlink, Pittsburgh, PA

Classes- Word 2007, Excel, Powerpoint

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