Administrative Assistant Customer

Jason Greenland

*********@*******.*** **** SW *18th Pl, Unit B, Federal Way, WA 98023

C: 206-***-**** (M), 253-***-**** (H)

Accomplishments

. FCR: First Call Resolution-Affiliated Computer Services

. Perfect Customer Satisfaction Surveys-Affiliated Computer Services

Skills

. Computer Skills: proficient in Microsoft Office, Outlook, internet

research, 50 wpm

. Office Skills: dictation, office correspondence, file management,

10-key, office equipment operation

. Business Skills: Basic accounting, Human and Labor Relations,

interpersonal customer relations

. Team oriented-highly cooperative and dependable

Experience

Thriftbooks, Auburn, WA

May 2011-Present

Receiver

. Determine quality of books

. Enter ISBN numbers into computer system

. Scan and place stickers on book

. Maintain speed and accuracy when entering and placing books

Affiliated Computer Services, Federal Way, WA

Oct 2006 - Nov 2010

Customer Care Representative

. Responded to customer inquiries via phone calls regarding Verizon

Wireless products and services

. Maintained documents and records of customer accounts

. Navigated and typed in data entry system

. Attended regular onsite training classes to learn about new product

developments

Huntleigh, Seattle, WA Jan 2006 - March 2006

Office Intern

. Recorded information into database accurately

. Updated records and filed paperwork

. Printed labels and stamped envelopes

Huntleigh Corporation, SeaTac Airport, SeaTac, WA

July 2000-Oct 2006

Special Service Representative

. Escorted special needs passengers to and from gates

. Delivered luggage for security inspection

. Moved passenger's luggage to the bag well, and to customer vehicles

Volunteer Experience

WACAP, Office Volunteer

May 2011-Present

Education

Highline Community College, Des Moines, WA

Fall 2002-Spring 2006

Associates of Applied Science Degree, Administrative Assistant with

emphasis in Business

Graduated Spring 2006

Contact this candidate