Manager Customer Service

ADAM E. MIZER

**** ****** ****** **** 540-***-****

Milan, IL 61264 ****.*****@*****.***

PROFESSIONAL SUMMARY

Experienced operations manager seeking a challenging opportunity to utilize demonstrated strength in

understanding and building a high-performing organizational culture. Excels in a fast-paced, competitive

environment. Inspires trust, teamwork and commitment.

AREAS OF EXPERTISE

Developing and Leading Teams P&L Responsibility

Leadership in EHS/Environmental Compliance Project Management

Equipment Procurement/Installation Mentoring

Employee Engagement Six Sigma / LEAN Manufacturing

Union and Non-Union Management Process Control

Labor Contract Negotiation Training and Development

PROFESSIONAL EXPERIENCE

RR DONNELLY 2001-2011

A Fortune 500 company that is a global provider of integrated communications (premedia, printing,

logistics and business process outsourcing services) serving 60,000 customers worldwide in virtually

every private and public sector.

Facility Manufacturing Manager Eldridge, IA 2008-2011

Responsible for all aspects of manufacturing, maintenance, engineering, and safety in a book printing

facility of 300+ employees with web presses, perfect binding, saddle-stitching, product

collation/assembly and “pick and pack” operations. Supervise a leadership team of 11 employees.

Profit and loss responsibility for facility with Gross Sales of $50,000,000+ annually. Exceeded

budget earnings by 45% in 2010 and improved conversion by 21.3%.

Established a strong culture of safety, evident in a 55% reduction in recordable injury rate in 2008

vs. 2007, followed by another 30% reduction in 2009.

Negotiated new four-year labor agreement in 2010.

Established accountability for operational performance, which has resulted in a 25% reduction in

variable labor cost per unit in 2009 compared to prior year, followed by another 13% reduction in

2010.

Drove a strong focus on quality. Cost of rework was reduced by 50% in 2008 vs. 2007.

Maintained improvement in 2009, followed by another 40% reduction in rework in 2010.

Introduced various new training programs in manufacturing, including a comprehensive on-

boarding program as well as an advanced machine-operator training curriculum. Also developed

an in-house Basic Mechanics training program for our employees in partnership with the Blong

Technology Center, a vocational education facility run by the State of Iowa.

Implemented and lead various Lean/Six Sigma process control systems. These included

Corrective Action Report (CAR) process, Preventative Action Report (PAR) process,

Nonconforming Product Reporting (NCMR) and associated corrective action, process auditing,

and other initiatives.

Developed an effective process auditing program; a proactive approach to process control which

has contributed to the reduction in rework.

Established an effective preventative maintenance process, which has played a significant part in

overall facility labor cost reduction by increasing equipment up-time.

Process Manager Harrisonburg, VA 2005-2008

Responsible for successfully planning, executing and controlling cost on capital projects worth in excess

of $7 million in the pressroom department of a book manufacturing facility employing approximately

1000 people. Responsible for all aspects of pressroom projects.

Supervised and provided mentoring for four pressroom Process Improvement

Coordinators.

Directed the maintenance process including the preventative maintenance program,

scheduled equipment rebuilds, and special projects. Responsible for managing maintenance

portion of operations budget.

Served as the point person for pressroom quality initiatives. Responsible for tracking and

managing department spoilage (waste) and determining corrective and preventative action.

Responsible for continuously identifying areas for process improvement and working

with the pressroom management team and/or subject matter experts to develop and deliver

effective solutions.

Lead a focused improvement initiative on a critical equipment start-up project. This

initiative included concentration on make-ready (changeover) reduction, waste reduction, speed

optimization, and overall workflow efficiency. My team was able to accomplish a 50% reduction

in changeover time over a five-month period from January through May of 2006.

Served as 2007 United Way campaign coordinator for the Harrisonburg complex.

Served as interim Manufacturing Manager from August through November 2007.

Supervised and provided mentoring for six manufacturing supervisors.

Manufacturing Supervisor Harrisonburg, VA 2001-2005

Supervised and coordinated workforce up to 50 press leaders, bindery operators, and auxiliary staff

associated with the printing and book binding process. Appraised employee performance and determined

and executed corrective action as necessary. Analyzed the production schedule to determine priority, and

executed manufacturing schedule to meet customer requirements. Assumed duties and responsibilities of

the Department Manager in their absence.

Responsible for developing pressroom departmental budget for 2006 fiscal year.

Developed and successfully executed focused plans to increase productivity, reduce

waste, and improve overall process workflow.

Responsible for presenting department-specific information to executive group of a major

customer on an extremely high-profile title in 2005.

PERDUE FARMS 1997-2001

Perdue Farms produces poultry products (chicken and turkey) for consumption through retail, foodservice

and international markets. It also has a grain and oilseed business. Perdue is privately held and family

owned. The Company employs more than 20,000 associates who work at facilities throughout the eastern

half of the U.S. and around the globe, and the 2,200 farm families who raise and care for chickens and

turkeys.

Manufacturing Supervisor Bridgewater, VA 1997-2001

Supervised 40 employees in the production of further processed poultry products.

Directly responsible for managing cost, safety, turnover, customer service, and quality in area of

responsibility.

Provided performance appraisals, counseling, and corrective action when necessary.

EDUCATION, TRAINING AND CERTIFICATIONS

Bridgewater College Bridgewater, VA

B.S. Business Administration 1997

Member, Project Management Institute (PMI) 2005-2006

Six Sigma Green Belt trained 2001

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