Customer Service Administrative Assistant

Cassia D. Mahdi

**** **** ***** ****, ******, Texas 75063

Phone:: 336-***-**** E Mail: ***********@***.***

Objective

Highly motivated professional seeks opportunity to utilize current talents and skills to contribute to growth and development

of a company.

Experience

Southern Smoke Catering and Events; Customer Service/Admin Assistant 2009 2011

Served as the initial point of contact for all potential and existing customers

n

Kept accurate records of all customer information, inquiries, needs, requests, and other pertinent paperwork

n

Created and administered billing invoices to all customers; collected payments via online system

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Hasan’s Fragrance Company; Customer Service/Collections 2002 2009

Provided exemplary customer service to all vendors which include placing orders and upselling when appropriate

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Answered questions and concerns via phone and email and responded to all messages in a timely fashion

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Maintained an orderly and efficient billing system which included records of all payments received and owed

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Hartford Financial Services; Administrative Assistant 1999 2002

Typed and filed various forms and documents as needed

n

Answered multiple phone lines and provided excellent customer service to all customers

n

Provided customers with information about their policies and accepted payments in the form of cash, credit cards, and

n

checks

Education

Franklin University In Progress

Human Services and Business Administration

Wilkes Central High School 1989

High School Diploma Received

Skills

Proficient in Microsoft Office, Internet Applications, Telephone Systems, Fax, Email, Scanner/Copiers, Customer Service,

Sales, Collections, Leadership, Oral and Written Communications, and Working within a Team

References are available upon request

Contact this candidate